Bruno Loss Pecorari Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

Responsible for ensuring smooth and fast onboarding of new customers to the CleverTap platform, guiding them through the implementation process to ensure that solutions meet their business use cases. I build relationships, educate, and train business users, developers, and other technical stakeholders throughout the process, leading to a successful Go Live.As a product consultant, I help customers define technical solutions, assist with product integration guidance, troubleshoot issues,… Show more Responsible for ensuring smooth and fast onboarding of new customers to the CleverTap platform, guiding them through the implementation process to ensure that solutions meet their business use cases. I build relationships, educate, and train business users, developers, and other technical stakeholders throughout the process, leading to a successful Go Live.As a product consultant, I help customers define technical solutions, assist with product integration guidance, troubleshoot issues, and conduct technical audits to ensure adherence to CleverTap guidelines. I also participate in technical discussions to identify potential product enhancements and provide actionable feedback to internal teams.My responsibilities include documenting technical requirements, creating content, estimating timelines, setting goals and key metrics, and supporting customers with dashboard training, use case implementation, and campaign creation during the onboarding process. Show less

In just over a year as a Generalist Solutions Engineer at Twilio, I rapidly developed my skills in the sales domain, leading to a performance that surpassed expectations and an offer to become a Senior Contact Center Solutions Engineer.In this role, I focused on Twilio Flex, handling complex technical challenges and offering architectural guidance for its implementation. My role involved developing and executing sales strategies for omnichannel cloud contact center solutions, tailored… Show more In just over a year as a Generalist Solutions Engineer at Twilio, I rapidly developed my skills in the sales domain, leading to a performance that surpassed expectations and an offer to become a Senior Contact Center Solutions Engineer.In this role, I focused on Twilio Flex, handling complex technical challenges and offering architectural guidance for its implementation. My role involved developing and executing sales strategies for omnichannel cloud contact center solutions, tailored to meet the needs of our diverse client base, including national and international markets.I significantly deepened client interactions, particularly with enterprise-level companies, providing customized communication solutions integral to their strategic success and digital transformation.A key development in my tenure as Senior Solutions Engineer was training in AI, where I specialized in integrating generative AI and chatbots into Twilio Flex. This expertise enabled me to enhance customer service efficiency and drive operational innovation significantly.My role at Twilio was marked by a deepening of technical and strategic expertise and a commitment to driving client success through innovative, AI-enhanced solutions. This journey reflects my dedication to continuous learning and adaptation in the dynamic field of cloud communications. Show less

São Paulo, Brasil

As a Generalist Solutions Engineer at Twilio, I contributed across a broad spectrum of responsibilities. My role involved:Technical and Architectural Advice: Assessing the technical requirements of a diverse range of clients, ensuring the effective implementation of Twilio’s solutions. This involved customizing and tailoring solutions to meet each client’s unique needs and objectives.Sales Strategy Development: I was involved in crafting and executing sales strategies that were… Show more As a Generalist Solutions Engineer at Twilio, I contributed across a broad spectrum of responsibilities. My role involved:Technical and Architectural Advice: Assessing the technical requirements of a diverse range of clients, ensuring the effective implementation of Twilio’s solutions. This involved customizing and tailoring solutions to meet each client’s unique needs and objectives.Sales Strategy Development: I was involved in crafting and executing sales strategies that were aligned with the specific objectives of each client.High-Level Customer Service: My responsibilities included providing top-tier customer service to a wide range of clients, including major enterprises. I focused on delivering advanced communication solutions, contributing to the market success of these clients.Effective Team Communication: I ensured effective and seamless communication across various teams within the company, including product, engineering, and support teams. This collaborative approach was key in aligning efforts toward achieving customer success and operational excellence.I am proud of the experience I gained in this role at Twilio, which set the stage for my later specialization as a Contact Center Solutions Engineer. The skills and knowledge acquired during this period were crucial in preparing me for more focused challenges and opportunities in the field of cloud communications and customer engagement solutions. Show less

São Paulo E Região, Brasil

As a Voice Support Engineer at Twilio, my role encompassed a diverse range of responsibilities, all centered around the provision of expert technical support for Twilio's voice products. Key aspects of my role included:Technical Troubleshooting: Identifying, diagnosing, and resolving complex technical issues related to SIP, VoIP, and other telephony technologies, ensuring optimal performance of Twilio's voice services.Customer Support: Providing top-notch customer service… Show more As a Voice Support Engineer at Twilio, my role encompassed a diverse range of responsibilities, all centered around the provision of expert technical support for Twilio's voice products. Key aspects of my role included:Technical Troubleshooting: Identifying, diagnosing, and resolving complex technical issues related to SIP, VoIP, and other telephony technologies, ensuring optimal performance of Twilio's voice services.Customer Support: Providing top-notch customer service, including responding to customer inquiries, resolving concerns, and offering clear, detailed solutions to technical problems.Collaboration with Engineering Teams: Collaborated with engineering and product teams, providing valuable insights into customer experiences and contributing to the development of product enhancements.Documentation and Knowledge Base Management: Creating and updating technical documentation, guides, and support articles, helping customers to effectively utilize Twilio’s voice products.Educating Customers: A significant part of my role was educating customers on best practices and the full range of features available in Twilio’s voice services, ensuring they could leverage the technology to its fullest potential.Incident Management: I was actively involved in incident management, addressing service disruptions or major issues promptly and maintaining clear communication with all stakeholders.Continuous Learning: Committed to continuous professional development, I consistently updated my skills and knowledge to stay on top of the latest developments in cloud communications and VoIP technology.In this role, I prided myself on ensuring the reliability and effectiveness of Twilio's voice services, providing both proactive and reactive support to customers, and playing a pivotal role in the ongoing improvement and evolution of the products. Show less

São Paulo E Região, Brasil

São Paulo