5.0 star rating with over 8k trips completed.

• Managed website operations and development projects to improve user experience, content accessibility, site functionality, and system integrations. Increased engagement by 350%. • Developed comprehensive communications and marketing plans to collaboratively improve information accessibility and campaign efficacy for services, programs, and events.• Implemented customer support solutions with live chat, ticketing, and automated routing; facilitating over 4,500 tickets in two years while elevating response quality, simplifying procedures, and establishing key benchmarks.• Created a lasting brand identity through guidelines, templates, assets and promotional materials to build a unified customer experience across digital and traditional channels. • Refined communications procedures, content strategies, and interdepartmental operations in response to health and safety requirements throughout the COVID-19 pandemic.• Led a membership management system project team, transitioned a database of 14,000 accounts, and launched custom API integrations for online program and event registration.

• Coordinated digital marketing and communications projects.• Established website operations, content creation plans, SEO strategies, and development pipelines. • Created newsletters and marketing campaigns for services, programs, and events.• Drafted internal communications plans and project proposals.

Helped customers with program registration, account management and community information.

• Designed a visual identity and brand strategy to support rapid growth. • Boosted lead conversion through customer-focused website development and marketing.• Improved SEO and Google Business profile rankings to outperform local competition. • Produced promotional photo and video campaigns. • Managed digital advertising across social platforms.