I have over 11 years of experience as a devoted and competent Microsoft Account Manager, with an emphasis on Microsoft 365, beginning with BPOS and progressing to Microsoft 365. My knowledge has enabled SMB Cloud Champion IV4 continuously rank in the top three of SMB partners in the North East, and I have played an important role in the advancement of Aerie Consulting, Team Venti, and IV4 into CSP 2 Tier and 1 Tier. I have strong interpersonal and public speaking abilities, which contribute significantly to my ability to upsell/cross-sell, negotiate with vendors, and manage several projects within defined timescales.My expertise in Microsoft CSP and understanding of Microsoft programs (funding PIE) POCs, as well as my over 10 years of department management experience, enable me to work both alone and as part of a team to get the best outcomes for my clients. I am forceful, efficient, and organized, and I am well-versed in Windows Server and desktop architecture. I am a certified Microsoft CIE Facilitator, an Office 365 specialist, and a networking and computer operations expert.Since June 2018, as Aerie Consulting's Microsoft Account Manager, I've been in charge of handling CSP monthly invoicing, client cloud license reviews, and prequalifying all Microsoft prospects. I served as an internal point of contact for questions about the SMB pipeline, client installations, and customer satisfaction, and I managed the ASFP and Microsoft partnerships. During the Covid epidemic, I helped all of our Microsoft clients with marketing initiatives to better understand business needs, such as decreasing licenses for furloughed staff and supporting with the transition to remote working (Teams Voice).From October 2016 to June 2018, as Practice Lead for Team Venti, I oversaw SMB customer implementation projects from the Statement of Work phase through Launch and Wrap-Up. I participated in the development of SOW/Proposals/Quotes, client follow-up, and business closure, and I oversaw our customer support structure, procedures, and KPIs. I enforced stated project management standards among project team members and aided in finding process improvement opportunities.From September 2010 to October 2016, I was responsible for representing Visory Group/IV4 in national and state conferences, serving as the sole Microsoft CIE facilitator, conducting onsite training, and recommending methods to improve productivity within existing feature sets. I performed a gap analysis within the client's current feature set and acted as the primary point of contact for all vendors.