Brenda P. Email & Phone Number

Australia

Supervise a team of technical/customer support engineers to respond to client concerns and issues.

Victoria, Australia

Work with the Global Service Delivery team to provide support to our worldwide customer base. Assist administrators with using the client service and ensure best practice configuration via both phone and e-mail. Investigate and troubleshoot issues and make recommendations to improve system performance. Provide training as needed to ensure customers understand product functionality Work with and provide exceptional support to client's partners and resellers

Philippines

1. Take calls from global customers and provide the right response, positively, professionally to achieve customer delight and satisfaction. 2. Troubleshooting Hardware/Networking/OS related queries over phone for global customers. 3. Keep up to date knowledge on continuous enhancements to IT, tools, and processes within the internal knowledge base 4. Review, triage, respond, update, and assign tickets within the ticketing system 5. Determine root cause and escalate issues to appropriate teams

Selangor, Malaysia

The service desk serves as the interface between customers and the IT team acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.• Responsible for delivery of assigned tasks within the delivery cycle of a project which include -- performing systems configurations;- troubleshooting systems errors/problems;- monitoring and/or testing systems performance; and,- contribute to the design of technical solutions for customer environments,And this is all done via call, email and chat• Works under supervision of technical lead and with customer nominated representatives to accomplish assigned tasks.• Participates as part of a team and maintains good relationships with team members and customers.• Participates in chosen technical community or profession, and regularly attends profession or community of interest events.