Brandon Pirone Email & Phone Number

-Handle critical reviews by identifying and resolving customer issues promptly, summarizing events concisely for leadership review to assess and address root causes.- Conduct QA audits on team communications, providing actionable feedback to ensure adherence to quality standards and enhance overall team performance.-Facilitate 1:1 coaching meetings and team-building sessions, fostering professional development and improving team cohesion, and provided real-time guidance and resources for associates in workflow through the helpline.-Develop presentation slides for team meetings to relay critical updates, ensuring that team members were well-informed and equipped to provide optimal support to customers.-Managed payment issues, including resolving credit card disputes and failed credit card charges using Stripe.

New York City Metropolitan Area

My first foray into pharmacy where I had a part in all aspects of the business from prescription processing and filling to insurance billling, rejections, and prior authorizations. Being at an independent had unique challenges vs a chain pharmacy. In addition to normal duties I also curated and managed our drug purchasing habits from various wholesalers to ensure our bottom line was profitable to keep the pharmacy afloat.