Ben Keng Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Looking to make the best use of applications such as Kaseya, IT Glue, Connectwise, SharePoint and data warehouse, driving business automation and efficiencies.

Auckland, New Zealand

Property Investment company.Renovation, development.Continue to built up property portfolio

Auckland

To provide highly available 24/7/365 Applications support services to support AUT business operations.To manage these services to ensure expected ICT committed service levels; AUT data is secure and protected and that adequate capacity is available to meet both business BAU and project growth targets.To ensure staff are provided development opportunities in line with future technology direction and are kept motivated and engaged. Maintain regular engagement with AUT stakeholders… Show more To provide highly available 24/7/365 Applications support services to support AUT business operations.To manage these services to ensure expected ICT committed service levels; AUT data is secure and protected and that adequate capacity is available to meet both business BAU and project growth targets.To ensure staff are provided development opportunities in line with future technology direction and are kept motivated and engaged. Maintain regular engagement with AUT stakeholders and foster ICT and AUT business cross‐team collaboration. Show less

Auckland, New Zealand

Leading and managing 6 to 12 Desktop Technicians First point of escalation for the team in handling incidents and requests using the ITIL processes and framework. Managing the performance and development of a high-functioning team. Development of standard operating procedures for the team. Setting, reporting and monitoring team metrics, SLAs and KPIs. Resource planning and recruitment. Developing positive relationships with customers and providing fantastic customer… Show more Leading and managing 6 to 12 Desktop Technicians First point of escalation for the team in handling incidents and requests using the ITIL processes and framework. Managing the performance and development of a high-functioning team. Development of standard operating procedures for the team. Setting, reporting and monitoring team metrics, SLAs and KPIs. Resource planning and recruitment. Developing positive relationships with customers and providing fantastic customer service.Achievements: Ability to get maintenance and imaging of the classroom fleet of machines completed in a very compressed timeframe ready for the start of semester. Fantastic customer feedback in my team. Planning and support for annual events organized by the university faculties, resulting in smoothly run ICT support. Show less

Auckland, New Zealand

Leading a team of 4 providing Field Service support in Australia, South Korea and Japan. This involves the support of multiple technologies being deployed to the workforce as below. This is done while maintaining and exceeding the service quality goal. Improving incident response time (MTTR) by 15% (2013 to 2014). Request fulfillment improved by 18% (2013-2014). Measure by the HP Service Manager tool.-Leading Global Project implementations in the Asia Pacific region that… Show more Leading a team of 4 providing Field Service support in Australia, South Korea and Japan. This involves the support of multiple technologies being deployed to the workforce as below. This is done while maintaining and exceeding the service quality goal. Improving incident response time (MTTR) by 15% (2013 to 2014). Request fulfillment improved by 18% (2013-2014). Measure by the HP Service Manager tool.-Leading Global Project implementations in the Asia Pacific region that includes coordination, monitoring, communication, training and meeting deadlines. Liaising with core project team and leading teams to deliver solutions in 8+ countries in Asia Pacific region.-Projects include Windows 7 upgrade, Office 365 deployment, Lotus Notes, IT Infrastructure upgrades, GPT SAP R9 release and desktop management.-Leading "How To" training sessions for employees, covering IT policies, processes and newly deployed software. Achievements- Managed the IT functions of the Auckland office relocation (40 users), ensuring all services were operational on Day 1. Vodafone were not ready with the phones but the backup plans were put into action, reducing any outages.- Facilitated the Melbourne office move (IT infrastructure for 150 users). This was a 3 week project to ensure all IT systems were operational on Day 1. "Go live" went without a hitch. Show less

Auckland, New Zealand

Workplace Services and Tier III support for Asia Pacific region.Implementation of ITIL best practices using HP Service Management tool.Tier III escalation for service desk and field services teamLeading global projects with specific focus in the Asia Pacific regionManaging IT side office relocation for the Auckland and Melbourne office.Achievements- Implemented streamlined build of PC process, reducing administrative times by at least 50% using the Altiris… Show more Workplace Services and Tier III support for Asia Pacific region.Implementation of ITIL best practices using HP Service Management tool.Tier III escalation for service desk and field services teamLeading global projects with specific focus in the Asia Pacific regionManaging IT side office relocation for the Auckland and Melbourne office.Achievements- Implemented streamlined build of PC process, reducing administrative times by at least 50% using the Altiris infrastructure compared to manual processes. This also a Six Sigma green belt project with US$35k+ soft savings a year just for the AP region. Show less

Auckland, New Zealand

Lead in supporting client devices (PCs, PDAs)Altiris Administrator for the Asia Pacific regionProjects: Lotus Notes upgrades Microsoft Windows XP upgrades PC Build process

Auckland, New Zealand

Local helpdesk roleWindows 2000 Migration ProjectLotus Notes deploymentLocal Area Network ManagementAntivirus mitigation team leadQAD MFG/PRO ImplementationStayinfront Visual Elk CRM deployment and supportDevelopment and implementation of:1. Opportunity Register - tracking Sales Ops used by 10+ sales staff2. PIMS - Project timesheet and costs tracking. P&L reports.3. Web application timesheet system4. Pioneer use of IIS, ASP web programming… Show more Local helpdesk roleWindows 2000 Migration ProjectLotus Notes deploymentLocal Area Network ManagementAntivirus mitigation team leadQAD MFG/PRO ImplementationStayinfront Visual Elk CRM deployment and supportDevelopment and implementation of:1. Opportunity Register - tracking Sales Ops used by 10+ sales staff2. PIMS - Project timesheet and costs tracking. P&L reports.3. Web application timesheet system4. Pioneer use of IIS, ASP web programming internally Show less

Bcom/Bsc, Mcom, Computer Science And Information Systems

Master of Commerce (Information Systems) Second Class Honours First Division Bachelor of Commerce (Information Systems) Bachelor.

Education record