Continued my previous role through a company acquisition, building on past success and access to a larger set of company capabilities to grow the application development practice despite global challenges.

Worked to build a new modern application development practice within the company, establishing best practices and a strong company culture to deliver top quality custom solutions for customers.

Providing consulting services to customers in retail, government, and financial services in need of expertise to solve business problems. Diverse areas of work include system operations automation, software engineering, and DevOps continuous deployment.

Directed corporate IT operations group, managing 17 engineers charged with overseeing facilities, network, storage, servers and database administration for North American operations. Led department, providing project design, delivery and implementation of infrastructure elements, in addition to ongoing support and maintenance.- Contained R & M costs and maintained environment supportability by overseeing execution of 5-10 concurrent projects for infrastructure, including equipment refreshes.- Mitigated risks by leading $1.4M rebuild and migration of corporate data center.- Modernized and centralized 20-year-old phone system by designing, initiating $2.3M upgrade of all North American phone systems to Unified Communications.

Managed multiple infrastructure disciplines, including storage, server, network and telecom. Fostered departmental performance, addressing performance reviews, critical staff-supervisor conversations and conflict resolution.- Developed risk assessment for remediation by performing analysis of existing data center, delivering recommendations later supported by leadership and implemented effectively.

Mentored and coached system administrators as liaison to management teams for service delivery. Coordinated architecture activities between server engineers, developing cross-platform solutions.- Enabled agile infrastructure operations by designing and leading technical execution of $1.7M project, virtualizing 400-node server infrastructure, including tier-1 applications such as JD Edwards Enterprise One.- Modernized storage infrastructure by replacing aging HP EVA with more advanced EMC Unified Storage array.- Improved performance and streamlined maintenance by updating DNS infrastructure.

Conducted troubleshooting of customer issues, focused on enterprise availability and performance monitoring. Deployed solutions independently and in teams on multiple large engagements.- Enabled significant savings by adapting Openview Performance Insight, increasing monitoring capacity to 15K network nodes on less hardware.- Improved service levels and enhanced monitoring of 75K network objects for national broadband provider by configuring HP Openview Network Node Manager.- Instituted data-driven monitoring of in-house customer service software for large services company by developing custom application.

Provided operations support for monitoring and management, as well as Tier-3 engineering support for hosted software solutions.

Consulted for customers on server and infrastructure engineering needs.

System designer and administrator for Windows and UNIX based hosted systems supporting the College of Engineering.