Brian O'Neill work email
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EX (Employee Experience) + CX (Client Experience) = RX (Revenue Expansion)In 2017, I coined this equation to articulate the importance of the employee experience in driving a better client experience while yielding revenue expansion and growth. This approach has been foundational for annual OKRs and the basis for KPI reporting, acting as the underpinning of annual strategic plans.Leading with authenticity has allowed me to leverage my strength as a maximizer – transforming something strong into something superb. With trust and transparency, I’ve led global teams of up to 6,500, while managing a budget exceeding $600M annually. The desire to achieve excellence has inspired me to author “The Path to Excellence” (now available on LinkedIn) – a weekly missive that was sent to over 10,000 employees focused on engagement, inspiration and reinforcing our purpose. Our why. During my career, I’ve led transformational changes, delivered efficiency improvements, introduced technology, scaled operations, and executed turnarounds. Regardless of objective, my focus is people-first that has led to positive work cultures that engage and empower teams, deliver exceptional customer experience, and drive growth. Examples of success include: ➢ Led turnaround of underperforming team and achieved 300% YoY growth.➢ Scaled Client Engagement Team from 350 to 6,500 while expanding scope to include multiple departments and global leadership (US, UK, India, Australia, Philippines, New Zealand).➢ Led integration team, ensuring knowledge transfer and go-live systems readiness, delivering project 2-months ahead of schedule and 20% below budget. Having worked in start-ups to Fortune 250 enterprises has provided the grounded perspective of what is needed to ensure success while leveraging an ownership mindset and overall sense of urgency. Outside of work, I enjoy helping our communities thrive and have been an active member in the Leukemia & Lymphoma Society (North Florida Board of Directors), The Donna Foundation supporting those living with breast cancer, and the Ronald McDonald House. Core Strengths: Strategic Planning │ P&L Management │ Operations Management │ Operational Excellence │ Client and Customer Experience (CX) │ Market Expansion │ New Product Development | Change Management ǀ Strategic Partnerships │ Team Leadership │ Executive Presence
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Chief Operating OfficerEquinitiFranklin, Tn, Us
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Chief Client OfficerNumerated Apr 2023 - PresentBoston, Massachusetts, Us -
Co-FounderPromera Sports Dec 2006 - PresentProMera Health, LLC, was formed with one idea in mind: To develop and deliver the finest products available in the sports nutrition and wellness markets. ProMera Sports derives its name from the Latin word promereo, which means “to deserve or merit," and we believe our customers deserve products that positively impact their performance and wellness.
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Evp, Global Head Of Client EngagementFis May 2019 - Jun 2022Jacksonville, Fl, UsGlobal Head of Banking Solutions Client Engagement organization that encompasses Implementations, Professional Services, Client Relations, Client Outcomes and Learning Solutions. The team plays an integral role in delivering value to our clients through set-up, utilization, and broader enablement. Focus is on enhancing the client experience through technology, relationship management and advocacy. -
Evp & Chief Client Officer - Fis Integrated Financial SolutionsFis Jan 2018 - Apr 2019Jacksonville, Fl, UsDriving our unified mission of “consistently delivering an excellent client experience in every interaction,” as part of our Path to Excellence. As CCO for IFS, oversee Client Relations, Center of Excellence, and Training & Development focused on our US-based clients across the full spectrum of our product suite.
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Svp & Chief Client Officer - Fis PaymentsFis Mar 2016 - Feb 2018Jacksonville, Fl, UsThe FIS Payments business unit delivers a variety of payment processing options for our bank, credit union, retail, commercial, and government clients. These solutions include debit, credit, prepaid, EBT, check processing, and the ancillary solutions to drive consumer utilization. Our unifying narrative is to consistently deliver an excellent client experience in every interaction.
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Vice President - Partner Management & Commercial SalesFis Feb 2009 - Feb 2016Jacksonville, Fl, UsThe Partner Management Team at FIS oversees the FI-facing channel partner relationships. Our partners leverage FIS solutions in their product delivery - ranging from credit and debit card solutions to core processing to bill pay solutions. The Commercial Sales Team focuses exclusively on non-FI or commercial accounts ranging from big box retailers to online e-commerce providers to convenience (C-Store) and grocery chains. The team delivers our retail-ready solutions to help these commercial accounts reduce their transaction costs while driving loyalty among their customer-base.
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Vp - MarketingHealthways, Inc. 2007 - 2009Franklin, Tn, UsDelivered strategic marketing support and direction for the company’s health plan sales channel (~$700MM in revenue). Provided oversight for the government and international marketing efforts while managing the creative (graphic design and copywriting), presence marketing (trade shows and sponsorships) and Web assets by supervising two director-level direct reports. -
Executive Vice PresidentProfitstars - Nasdaq: Jkhy (Fka: Goldleaf Financial Solutions, Inc.) Jan 2005 - Dec 2005Led corporate M&A and strategic business development activities. Worked with senior management team and Board of Directors to outline acquisition approach, and target key product suite expansion.
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Chief Marketing OfficerProfitstars - Nasdaq: Jkhy (Fka: Goldleaf Financial Solutions, Inc.) Jan 2004 - Dec 2004Provided management oversight and strategic vision for the Marketing, Bank Services, Insurance Operations, and Training departments. Managed a staff of 3 director level reports while successfully launching new products, executing a corporate re-branding initiative, and overseeing core-product enhancement initiatives.
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Chief Operations OfficerProfitstars - Nasdaq: Jkhy (Fka: Goldleaf Financial Solutions, Inc.) Nov 2000 - Dec 2003Direct responsibility for company’s operations including: Support Services (Call Center), Field Services, Account Management, Product Implementation Group, Processing, and Account Verification Services. Responsible for service delivery to over 600-client banks, and 3,900-client merchants representing over $5.2 billion of accounts receivable processing on an annual basis.
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Svp - Strategic DevelopmentProfitstars - Nasdaq: Jkhy (Fka: Goldleaf Financial Solutions, Inc.) Apr 2000 - Oct 2000National Account Executive for the Company's largest clients in the bank and merchant sectors. Coordinated the efforts of the Sales and Operations departmental staff to ensure optimal service delivery and client retention.
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Regional Vice President - SalesProfitstars - Nasdaq: Jkhy (Fka: Goldleaf Financial Solutions, Inc.) Sep 1998 - Mar 2000Sales management responsibility for Company's product lines to financial institutions and merchant clients in an eleven-state region. Recruited, managed, and motivated a team of 30 bank sales representatives and business development managers with 125 bank relationships under management.
Brian O'Neill Skills
Brian O'Neill Education Details
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Saint Joseph'S UniversityFood Marketing
Frequently Asked Questions about Brian O'Neill
What company does Brian O'Neill work for?
Brian O'Neill works for Equiniti
What is Brian O'Neill's role at the current company?
Brian O'Neill's current role is Chief Operating Officer.
What is Brian O'Neill's email address?
Brian O'Neill's email address is br****@****ast.net
What is Brian O'Neill's direct phone number?
Brian O'Neill's direct phone number is +161550*****
What schools did Brian O'Neill attend?
Brian O'Neill attended Saint Joseph's University.
What are some of Brian O'Neill's interests?
Brian O'Neill has interest in Business Planning, Public Speaking, Sportfishing, Career Mentoring, Strategic Planning, Golf, Ice Hockey, Pro Forma Development.
What skills is Brian O'Neill known for?
Brian O'Neill has skills like Strategic Planning, Account Management, Business Development, Management, Leadership, Marketing, Strategy, Start Ups, Business Strategy, Strategic Partnerships, Financial Services, Vendor Management.
Who are Brian O'Neill's colleagues?
Brian O'Neill's colleagues are Tracey Keech, Nikki Cooper, Rich Parr, Hariet Rebakkal Rose Y, Julie Hohenstein, Dean Maughan, Swetha Dolly.
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