Brian Poole Email & Phone Number

Blue Bell, Pennsylvania, United States

Lancaster, Pa

Streamlining the employee and customer experienceImproving the employee perceptionInteracting with the various departments to create cohesion.Helping deliver the best IT customer service to dentistrys all over MD, PA, DE, and NJ

Baltimore, Maryland Area

Travel to OnBoard new clients. Assist in OffBoarding clients. Virtual Machine builds, HyperV and VMWare. Mail migrations. Office 365 setup and migration. Infrastructure installation; Cisco network devices, Sonicwall devices, and Dell Servers. Cloud migrations to AWS.A little bit of everything.

Manage and direct a team of 7-10 to handle a number of IT related issues for credit unions nationwide, both onsite and remotely.

Current Responsibilities include providing system support to credit unions. Serve as a point of escalation to Level I associates.Admin support of the Lync 2013 Server, admin support of PassPortal, and anything else they request of me.Supporting Cisco, Dell, Sonicwall environments nationwide.

I do a little bit of everything, which keeps the job interesting. Some days I am consulting new clients and creating project plans, then seeing the plans executed and followed to completion.Other days I am handling calls and emails to a help desk for our clients.There are even other days where I am onsite delivering products and fixing everyday issues.HP Partner - Procurve Switches, SANS and HP laptopsSonicwall Partner - Sonicwall devices, sonicpoints, etc.VMware Partner - VMware, VSphere, VCenter, VMotion, VRanger, etc.Working

Solving IT related problems for car dealerships in the Baltimore Washington Metro area.Installation and implementation of hardware and software to dealerships nationwide.National travel to NY, NJ, DC, PA, VA, TX, CA, IL, SC and MNCisco & Dell Partner.

Sonicwall device configuration:tz100, tz170, tz190, tz 210, NSA2400 HP ProCurve configurations:2600 series and 2800 series VMWare:ESX and ESXi 3.5 and 4.0, installation and maintenance, vRanger, vSphere, and VMConverterExchange installation and maintenance:2003, 2007 and 2010Microsoft Server 2008 (x86 and x64) and 2008 R2 installation and configuration of roles.Symantec Endpoint 11.0.4 - 1.0.5 installation and deployment, setup of the Symantec DLOAgentGFI Product installation and management:Mail Essentials12 & 14, and Mail Archiver 5 & 6Windows 7 installation and configurationHands on experience with numerous third party software packages, such as Millenium, Sage intergy, Storage Commander, and Open Table

A bit of everything, from configuring Cisco routers, building small MS Server 2003/XP domains and test environments, to assisting the help desk in minor hardware and software troubleshooting.

Based hardware and software troubleshooting.PC and Printer maintenance.Handled managing backup routinesCreated a number of technical documents revolving around internal website and Office 2003.Gave lectures on usage.

Designed commemorative DVDs for families, and assisted in memorial services.

Associates, Personal Fitness Training & Sports Nutrition

AAAI / ISMA Certified Personal Fitness Trainer AAAI / ISMA Certified Master Personal Fitness Trainer AAAI / ISMA Certified Sports.

Mcsa, Microsoft

MCST Certified (Vista Installation and Configuration) MCP (Microsoft Server 2003 Installation and Maintenance)

Bachelors, Applied Information Technology

Applied Information Technology

Associates, Visual Communications And Digital Media

Activities and Societies: Associates Degree in Visual Communications Cerification in Microsoft Project 2003 CCNA Classes.