Manu Dabas Email & Phone Number

Sydney, New South Wales, Australia

Apply knowledge of business process modelling notations to the documentation ofprocesses.Promote standardization and consistency in business processes.Build strong working relationships, work collaboratively with stakeholders at all levels.Generating key process stakeholder relationships to understand pain points in “as is”processes and provide recommendations on “to be” solutions.Facilitating cross-functional teams to deliver business process improvement projects in-linewith Smartgroup strategic objectives.

Sydney, New South Wales, Australia

Manage the assigned Business products to deliver exceptional user experience for internal and external stakeholders. Ensure that improvements and changes in the Business processes are introduced into the products to meet organisational objectives.

Sydney, New South Wales, Australia

Finding solutions to organisational problems using Service Design and Delivery methodology

Sydney, Australia

Supported overall Business School of future initiatives aligned to Strategy 2025 of the UniversityKey Activities: Business Process Improvement | Re-engineering | Governance | Stakeholder Engagement | Project Management | Change Management

Gurgaon, India

Responsible for leading Business Transformation projects to bring about the changes required for effective and efficient management of the business processes. Various aspects of business and process transformation projects include but not limited to• Conduct business assessments and discovery to identify top focus areas for Clients• Work with single/cross functional teams as the case may be to identify the contours of the problem and the affected business areas• Lead and drive Discover - Design - Deploy life cycle of re-engineering projects• Discover/Identify the problem, Find out the root causes, Explore/Design the best fit solutions and Deploy/Implement the solutions to bring about the required improvements• Share Best practices from within and outside the organization / industry / domain and provide recommendations for implementing them• Assist Functional Management and teams in the implementation of project/assessment recommendations. Also help the implementation teams in detailed mapping of the As-Is and Future State processes, workflows and help re-define procedures • Ensure timely project communication at all levels of stakeholders and the business organization as appropriate• Define Key Performance Indicators (KPI’s) for the process, roadmap for implementation of KPI’s and tracking mechanismKey Skills Used: Program and Project Management, Customer Relationship Management, Stakeholder Communication, Performance and Process Improvement via Process re-engineering, Six Sigma, TQM, Change Management and other company specific methodologies

Gurgaon

Manage the Continuous Improvement and Quality Management vertical for one of the Leading Business Process Outsourcing firm catering to the Telecom Market. • Lead the Continuous Improvement Program of the company with the help of small, medium and large scale LEAN and Six Sigma projects targeted at improving efficiency of the systems, effectiveness of the processes and enhanced productivity of the work force• A corporate resource for 3 different Telecom Clients distributed across 7 sites across India for all process improvements and quality system maintenance across various sites of the company• As a corporate resource, Liaise across all areas of the business and build effective stakeholder relation-ships• Responsible for developing, implementing and managing of Quality Management Systems and Standards of the company• Drive, Implement and manage operational excellence frameworks like BPMS(Business Process Management System) which is based on ISO 9001:2000, COPC and Balanced scorecard• Responsible for Quality Training and certifications

Gurgaon

Aligned with Customer Service Operations as a Quality Resource for improving quality metrics for various sub functions under Max New York Life’s Customer Service Operations• Identify and Complete process/system improvement and special high impact Business projects using Kaizen, LEAN, Six Sigma approach and other process improvement and defect reduction methodologies . Develop recommendations and implement process changes• Analyze current systems, processes and procedures to identify gaps and recommend changes• Document core Business Processes and define metrics and Key Performance Indicators(KPI’s) for the documented processes• As a certified Internal Quality Auditor, plan and conduct reviews and audits at regular frequency to check compliance to the documented processes and Process Management framework• Work with Functional owners to close the identified non-conformities in the Functional and System Audits and ensure compliance to the set standards• Impart Trainings on “Six Sigma Yellow Belt-Basic training on Quality Management fundamentals” and “Process Improvement methodologies” to executives and process managers identified by the management

• Institutionalize Business Process Management System (BPMS) for the Technical and Travel Business Units. Identification and documentation of the core business processes. Define targets, control points and performance reporting mechanism for the processes• Analyze current Processes, Systems and documenting Processes, Work Instructions and Standard Operating procedures,• As a Six Sigma Green Belt Certified professional, responsibility included driving process and system improvement projects using DMAIC (Define, Measure, Analyze, Improvement and Control) to identify causes to business problems and then developing solutions for their elimination• Assist the functional management in implementing the recommendations of the projects and process/system studies• Mentor Executives, team leaders and managers to successfully complete process improvement projects in Technical Services Business Unit of IBM-Gurgaon • SLA Management / Reporting: Keep a track of all contractual metrics and do action planning for addressing performance which is below the agreed targets• Driving knowledge management initiatives through Bright Ideas submitted by employees across the Technical Services Business Unit• Conduct Trainings on Basics of Six Sigma and Process Improvement• Risk Assessment and Management by planning and conducting reviews for various processes under the Business Unit to ensure adherence to standards and readiness for internal Audits and External certification audits: ISO 9000 and ISO 27001. Preparation and issuing reports, including detailed review and analysis with actions to address any areas of concern across various processes under the Business Unit• Specialist for Technical and Customer Support- Jan ‘05 to Feb’07: Handle problems, issues and escalations reported by the Customers

Bachelor Of Education - Bed

B Tech

High School