key responsibilities in the role were.1. Enterprise Server Administration2. Defined and implemented new IT policy in compliance with company security. 3. Managing and administering over 1500 high profile Blackberry users across Dubai world Subsidiaries, ( Limitless, Nakheel, DP World , Dubai Customs etc, all over the world)4. Blackberry activation, Trouble Shooting on different scenarios5. Handled roll-out and trouble shot the new Blackberry 10 OS, and the Z10 devices of top officials.6. Ensured network & data security in a Blackberry Enterprise Server Environment.7. Liasoning with Etisalat ( Service Provider) and EMS for last-mile user/ hardware & network issues 8. Configuring of non-RIM Blackberry enabled Devices on BES Server.9. Remote support through VPN/Citrix by accessing Enterprises server.10. Support offered on BIS & BES environments. 11. Designed, implemented and documented a blackberry process for the organization .12. Managing Active Directory.13. Administering User Accesses over Active Directory .14. Granting and restricting privileges of user accounts depending on the Business Unit requirements.15. Trained a group of 60 Desktop Support Engineers on basic BB trouble shooting illustrating scenarios.

Delivers on strategic business priorities by: 1) specializing in sales and relationship management leveraging industry knowledge and expertise to grow existing business, 2) acquiring new clients, and 3) growing and retaining relationships while delivering an exceptional client experience