Act as a second level tech supportSet up the connection from Canvas to Maestro and backcourse updates,Support anything that is between our help desk and the course providersI help our tech team test out new products and updates.set up courses for new instructors.set up courses when new versions of old courses come in.When we get a new vendor I work with them to set their course in our system so they can be tested.Set up, support, and maintain VLACS Adult EducationData recovery and updating.

By far one of the best jobs I have ever had. I get to talk to parents and students every day about technical issues. It is a very rewarding position. Both of my daughters were VLACS students. I know first hand how much of a difference our school makes.

Real Estate professional specializing in residential, Commercial, and investment properties. Proven results in Lake front properties, rental properties, Land, commercial, and investment Properties.

Director, Visual Software Training, Hampton, NH (2004 to 2005)•Developed manuals to support classroom based software training.•Scheduled classroom and virtual classroom training on a corporate level.•Software Instructor for Classroom, Webex, and TradeshowsProfessional Services North America (2003 to 2004)Software Support Representative, (2000 to 2003)•Customer support on software issues via Telephone and internetBasic training on software related issuesProvide recommendations on OS and platformsResolve high level data issuesMake suggestions based on personal knowledge of software suiteFollow case logs to conclusionProviding courteous customer service in an accurate and timely mannerResponding to incidents, recording incident activity and solving problemsUtilizing available support material and tools successfully resolved problems Contributing to company knowledge base•Documentation of issuesCreate documents to chronicle issuesAdd to knowledge base •Presentation of issues to QA for reviewPart of QA committeeBring issues to be addressedMake suggestions on best course of action•White paper development for common issuesCreate step by step instructions to clear common issuesCreate Sql scripts to aid in correctionGenerate instructions on how to use software suite•Developed Power Point presentations for “FAQ” issues

Infor Global Solutions / Lilly Software Associates Privately Held; Computer Software industry May 2000 – May 2005 (5 years 1 month) Director, Visual Software Training, Hampton, NH (2004 to 2005)•Developed manuals to support classroom based software training.•Scheduled classroom and virtual classroom training on a corporate level.•Software Instructor for Classroom, Webex, and TradeshowsProfessional Services North America (2003 to 2004)Software Support Representative, (2000 to 2003)•Customer support on software issues via Telephone and internetBasic training on software related issuesProvide recommendations on OS and platformsResolve high level data issuesMake suggestions based on personal knowledge of software suiteFollow case logs to conclusionProviding courteous customer service in an accurate and timely mannerResponding to incidents, recording incident activity and solving problemsUtilizing available support material and tools successfully resolved problems Contributing to company knowledge base•Documentation of issuesCreate documents to chronicle issuesAdd to knowledge base •Presentation of issues to QA for reviewPart of QA committeeBring issues to be addressedMake suggestions on best course of action•White paper development for common issuesCreate step by step instructions to clear common issuesCreate Sql scripts to aid in correctionGenerate instructions on how to use software suite•Developed Power Point presentations for “FAQ” issues