I began my journey with Royal Mail Group as a Postman, where I demonstrated reliability and efficiency in the delivery of my duties. Quickly advancing to the role of Trainee Manager, I embraced my managerial responsibilities as I provided cover for roles across the northeast of England. In 2019 I began my tenure as Leyburn's Delivery Office Manager, overseeing postal operations in the North Yorkshire Dales.While at Royal Mail I ensured timely and accurate postal operations while… Show more I began my journey with Royal Mail Group as a Postman, where I demonstrated reliability and efficiency in the delivery of my duties. Quickly advancing to the role of Trainee Manager, I embraced my managerial responsibilities as I provided cover for roles across the northeast of England. In 2019 I began my tenure as Leyburn's Delivery Office Manager, overseeing postal operations in the North Yorkshire Dales.While at Royal Mail I ensured timely and accurate postal operations while maintaining high service standards. Engaged with customers, resolved issues promptly, and maintained high satisfaction levels. Gained extensive knowledge in Health, Safety, and Environment (HSE) practices as the 'Person in Control' (PIC). Managed budgets and contributed to effective planning. Lead and inspired teams, through continuous training and the fostering of high-performance environments.My time with Royal Mail sharpened my adaptability, leadership, and operations management skills. Show less

During my time at McDonalds I progressed from Crew Member to Crew Trainer. I was a role model for others, consistently demonstrating high standards of customer service and Health & Safety. I excelled in the fast-paced, high-pressure, 24-hour environment, and was rewarded with Employee of the Month in November 2014.