Brezi R. Email & Phone Number

Northbrook, IL, US

• Conducted thorough assessments of property damage, examining photographs, videos, and relevant documentation to accurately determine coverage and liability.
• Demonstrated empathy and professionalism while interacting with policyholders and external stakeholders addressing inquiries and concerns promptly and courteously.
• Effectively reviewed Bylaws, Declarations, and COIs to determine condo association financial responsibility.

Northbrook, IL, US

• Utilized advanced virtual tools to investigate and process insurance claims remotely, effectively managing daily claims.
• Analyzed insurance policies to determine coverage limitations, exclusions, and applicable endorsements, ensuring compliance with company guidelines and state regulations.
• Recognized for consistently exceeding monthly claim handling targets, resulting in improved team performance and reduced backlogs.

US

• Demonstrated outstanding service by maintaining an 8.7/10 YTD Customer Survey score and a 95% YTD Claim Quality Evaluation score.
• Demonstrated exceptional negotiation and conflict resolution skills while liaising with attorneys, contractors, and public adjusters involved in claims disputes.
• Effectively managed an 80-90 claim load and completed XACT Contents estimates within a 1–2-day timeframe exceeding homeowner expectations.

US

• Achieved 100% Quality Evaluations for 3 Months in a row, met all claim service expectations and listed on Services, Services, Services twice
• Accurately inputted all customer information into Claim Center and assisted customers with Accident Scene tows while providing "On Your Side" customer service

Mayfield Village, OH, US

• Created Visual Basic and Excel template to streamline note reviews and gain efficiencies when drafting liability notes and denials
• Maintained good time management by staying current on dairies, closing the majority of claims within 14 days, and proficiently following up with customer communications
• Determined complex liability through recorded interviews with customers and witnesses, reviewed police reports, and created scene investigations

Troy, Michigan, US

• Promoted 4 times in 6 months to Senior iOS Advisor by exceeding Apple's high customer service standards and quality matrices
• Processed over 100 support requests weekly for technical assistance on wide range of issues related to iPhone, Mac, and iCloud

Atlanta, Georgia, US

• Cleared backlog and improved claim resolution from 6 months to 2 weeks by creating an Excel spreadsheet
• Proficiently working with vendors which resulted in doubling the weekly closing rate from 22 to 44
• Distributed and customized Excel spreadsheet to 8 coworkers to resulting in a 25% increase in overall team effectiveness
• Identified insurance coverage limitations with thorough examinations of independent adjuster reports and policyholder interviews

Gainesville, FL, US

• Negotiated, prepared comparative Symbility estimates, and reached agreed pricing with Water Extraction vendors, Mold Remediators, and Contractors for water, hail, and wind losses
• Investigated possible frauds with SIU and round-tabled complex liability with upper management and legal
• Independently worked to investigate a fraud claim resulting in a savings of $45k in continuous hardwood flooring alone
• Responsible for comprehensive analysis of coverage, payments within authority, and exceptional customer service during the entire claims process

Certified Paralegal, Legal Assistant/Paralegal

Bachelor Of Arts (B.A.), Political Science And Government