Brezi R. Email & Phone Number

Northbrook, Il, Us

• Conducted thorough assessments of property damage, examining photographs, videos, and relevant documentation to accurately determine coverage and liability.• Demonstrated empathy and professionalism while interacting with policyholders and external stakeholders addressing inquiries and concerns promptly and courteously.• Effectively reviewed Bylaws, Declarations, and COIs to determine condo association financial responsibility.

Northbrook, Il, Us

• Utilized advanced virtual tools to investigate and process insurance claims remotely, effectively managing daily claims.• Analyzed insurance policies to determine coverage limitations, exclusions, and applicable endorsements, ensuring compliance with company guidelines and state regulations.• Recognized for consistently exceeding monthly claim handling targets, resulting in improved team performance and reduced backlogs.

Us

• Demonstrated outstanding service by maintaining an 8.7/10 YTD Customer Survey score and a 95% YTD Claim Quality Evaluation score.• Demonstrated exceptional negotiation and conflict resolution skills while liaising with attorneys, contractors, and public adjusters involved in claims disputes.• Effectively managed an 80-90 claim load and completed XACT Contents estimates within a 1–2-day timeframe exceeding homeowner expectations.

Us

• Achieved 100% Quality Evaluations for 3 Months in a row, met all claim service expectations and listed on Services, Services, Services twice • Accurately inputted all customer information into Claim Center and assisted customers with Accident Scene tows while providing "On Your Side" customer service

Mayfield Village, Oh, Us

• Created Visual Basic and Excel template to streamline note reviews and gain efficiencies when drafting liability notes and denials• Maintained good time management by staying current on dairies, closing the majority of claims within 14 days, and proficiently following up with customer communications• Determined complex liability through recorded interviews with customers and witnesses, reviewed police reports, and created scene investigations

Troy, Michigan, Us

• Promoted 4 times in 6 months to Senior iOS Advisor by exceeding Apple's high customer service standards and quality matrices• Processed over 100 support requests weekly for technical assistance on wide range of issues related to iPhone, Mac, and iCloud

Atlanta, Georgia, Us

• Cleared backlog and improved claim resolution from 6 months to 2 weeks by creating an Excel spreadsheet• Proficiently working with vendors which resulted in doubling the weekly closing rate from 22 to 44• Distributed and customized Excel spreadsheet to 8 coworkers to resulting in a 25% increase in overall team effectiveness• Identified insurance coverage limitations with thorough examinations of independent adjuster reports and policyholder interviews

Gainesville, Fl, Us

• Negotiated, prepared comparative Symbility estimates, and reached agreed pricing with Water Extraction vendors, Mold Remediators, and Contractors for water, hail, and wind losses• Investigated possible frauds with SIU and round-tabled complex liability with upper management and legal• Independently worked to investigate a fraud claim resulting in a savings of $45k in continuous hardwood flooring alone• Responsible for comprehensive analysis of coverage, payments within authority, and exceptional customer service during the entire claims process

Certified Paralegal, Legal Assistant/Paralegal

Bachelor Of Arts (B.A.), Political Science And Government