Answer phones courteously and patiently, making sure all supporters / customers, big or small, feel valued and listened toEmail Orders, mail orders, web orders, bank transfers, cash reconciliations, e-transfers, recurring subscriptions, donations, call-backs, payment failures, shipping and receiving, CRM, Chase virtual terminal, RingCentral, Canada Post ESTIT duties such as debugging MJML, M365 administration, Windows server administration, general help desk support and improvements, using Directus to upload events

Researched, managed, and strategized complex Payment Compliance Industry (PCI) procurement with Senior ManagementTook initiative, provided leadership to standardize practices and improve ethical standards, starting from premise of what would our supporters / customers expect of usDesktop / remote IT support, Microsoft 365 Administration, Microsoft Teams, Webstore / Customer Service Support and Administration, Printer Administration and Support, Windows, Exchange Server 2016, Network Administration and Support, PrestaShop, Google Administration, CRM, SEO, MJML, Directus, Forklift experience

Photograph assigned buildings in Southwestern Ontario, in regard to recent property sales, requiring efficient route planning and good physical fitness. Requires problem solving, creative thinking and knowledge of real estate to ensure correct property is photographed. Proficient use of GPS, organizational, self-initiative and computer skills. Requires tact and diplomacy in dealing with tenants and property owners.

Provided administrative support for activities related to Computing & Communications Services and University IT Governance Council (ITGC) sponsored initiatives. Advanced computer competency using Microsoft Office Suite, PowerApps, Flow, WebEx and Oracle iProcurement with the ability to adjust to new technology. Created organizational system, on my own initiative, using Excel and Microsoft To-Do App to streamline and track Professional Services engagements and predict financial shortages on Purchase Orders; explored using Microsoft Flow and PowerApps to automate this process. Duties: Procurement analysis, tracking and arrangement of required paperwork, Visa card reconciliations, Low Value Purchase Orders, High Value Purchase Orders, arranging meetings for Manager and Project Managers, reserving rooms and parking, minutes, event planning, hiring processes.

Performed specialized tasks related to the administrative/ IT/ marketing/ research requirements for professionals in a sales environment. Proficient use of Office365, Word, Excel, Publisher, InDesign, Paintshop Pro, Salesforce (Apto), ReApplications, SpaceList, Geowarehouse, RealTrack, MLS. Created a rapport with Kitchener-Waterloo Association of Realtors which led to an advisory role on an interboard MLS committee. Duties:Admin Support: Answered phones and greeted clients; gave direction to clients according to company protocol; prepared correspondence and reports using Word and Excel, prepared Canada Post mailers; prepared paperwork for real estate transactions and communicated with Real Estate Board; staff training; filing and other general administrative duties; ordered office supplies. IT: Troubleshooted Windows and Mac computers, server and printer/copier problems; joined Windows computers to domain and set-up printers; added users to Exchange / SBS; applied Group Policies; installed software; Administered anti-virus software and Office365; phone tech support, etc.Marketing: Prepared real estate marketing materials using Publisher, PowerPoint and Adobe InDesign; designed postcards for mailing; Edited photos using Corel PaintShop Pro; web maintenance; administered and posted to Social Media Accounts (Facebook, Twitter); Google Analytics; prepared staff training materials and pdfs for Printers (CMYK, Embedded Fonts); prepared email marketing materials and administered email addressed in accordance with CASL.Research: Administered and entered data into Salesforce-based real estate database (Apto); researched commercial real estate data using internet search, RealTrack, Geowarehouse, MLS and inter-personal connections; prepared monthly lease and sales report; customized SalesForce objects, fields and reports.

Performed specialized tasks related to business-to-business marketing such as product photography & catalogues, weekly promotional flyers & cold calling / phone orders / product support. Created a training guide using photography, InDesign & Photoshop on my own initiative & downtime while working as a billiard cloth cutter (2004). Proficient use of digital SLR, Adobe InDesign & Adobe Photoshop.Created a rapport with B2B customers, whether large or small, which resulted in helpful information to address weaknesses and strengths compared to our competitors

Photographed local people and immersed myself into the culture. Wrote original short news pieces through use of interviews & travelled to remote villages to highlight healthcare challenges & education success stories.Colleagues were impressed with my accomplishments, despite working conditions, lack of clearly defined goals and structure from head office