Brad Allgood's Location
Richardson, Texas, United States, United States
Brad Allgood's Contact Details
Brad Allgood work email
- Valid
- Valid
- Valid
Brad Allgood personal email
n/a
About Brad Allgood
Experienced Director Human Resources in Talent Acquisition with a demonstrated history of working in the telecommunications industry. Skilled in Team Building, Management, Leadership, Strategic Planning, and Business Process Improvement. Strong human resources professional with a Bachelor of Business Administration (BA) focused in Business Management from Texas A&M University.
Brad Allgood Work Experience Details
-
Director Talent AcquisitionAt&TRichardson, Tx, Us -
Director Talent AcquisitionAt&T Nov 2022 - PresentDallas, Tx, UsOversight of the Operational Excellence Team. Responsible for end-to-end policy & process to include Onboarding, Global Compliance, Adjudication, Finance/Budget, and support for Talent Acquisition. -
Associate Director Project Program ManagementAt&T May 2021 - Oct 2022Dallas, Tx, UsLead the Analytics, Automation, Agile and Transformation team comprised of Project/Program Mangers and Business Analysts. Provide analytic support for Content Strategy organization, evaluating effectiveness of new training initiatives. Develop dashboards for leadership and clients to monitor metrics of participants of proofs of concepts and make recommendations for future adoption of new tools. Leading the implementation effort of Agile for the organization, initiating efforts for non-developer roles to adopt this mindset. Implement and oversee BOT development for the organization to automate processes.
-
Associate Director Hr ServicesAt&T Feb 2015 - May 2021Dallas, Tx, UsLead team responsible for budget, reporting, and analytics for the HR Talent Acquisition organization.
-
Sr. Quality/M&P/Process ManagerAt&T Mar 2013 - Jan 2015Dallas, Tx, UsResponsible for the creation of all delivery related PMO and FMO processes. Owns the design of all delivery workflow scenarios for all products. Maintains all PMO processes and FMO workflows. Coordinates with the ABS factory to ensure alignment between organizations. Supports the assurance and billing BPE space as work volumes dictate. Responsible for the design of training and delivery processes and workflows and coordinates delivery between the training organization and the operations team. Collaborates with the data acquisition and INFORM teams to ensure process related performance measurements are captured and tracked over time.
-
Associate Director - Marketing ManagementAt&T Mar 2012 - Mar 2013Dallas, Tx, UsPrimary interface to the Technical Support vendor with four direct reports. Develop Work Flow Engine for Technical Support agent to streamline troubleshooting and ensure consistency across the board. Develop tools for customers and agents to assist in issue resolution and enhance customer experience. Launched twelve new tools to date, leading to 9% increase in resolution rate and 20% increase in Email NPS scores in 2012. Responsible for NPS/NSAT reporting and analysis. Conduct monthly deep dive analysis of customer responses to understand what is driving our NPS scores and read out the results to the Sales and Technical teams. Create M&P’s for the technical support agents to use when trouble shooting customer issues.
-
Sr. Quality & Process ManagerAt&T Jun 2011 - Mar 2012Dallas, Tx, UsResponsible for developing Market Launch Plan (MLP) for new business unit, Digital Life. Worked closely with Finance to build the MLP in Quantrix based on factors from Sales, Field Operations, Finance, Marketing, and Legal. Led team that researched the legal requirements by jurisdiction in our Digital Life footprint so we understood the challenges that would be encountered as we launched our service. Developed trial reporting templates to track defects.
-
Sr. Quality & Process ManagerAt&T Mar 2010 - Jun 2011Dallas, Tx, UsResponsible for conducting end-to-end analysis of all ConnecTech functions to ensure compliance and negate any opportunities that would leave the business vulnerable during an audit. Developed work flows for the organization to enact effective process controls. Audited reporting to ensure our sales and subscriber base calculations were accurate. Worked closely with Finance to ensure we aligned in our numbers. Served as liaison between ConnecTech and AT&T internal auditors during a follow up audit conducted in 2011. We improved our score from a 5-rating in 2009 to a 3-rating in 2011. We had no repeat findings from the 2009 audit and only one finding directly related to central ConnecTech systems.
-
Associate Director - Operations ManagementAt&T Jul 2009 - Mar 2010Dallas, Tx, UsPrimary interface to the U-verse Tier 1 and Tier 2 organizations with six direct reports. Provide day to day support for the Care organization through M&P updates, data gathering and analysis, and project management. Led staff support effort to increase customer satisfaction scores and utilization of agents and decrease overall contact rate, allowing the organization to give back $11M of their annual budget. Facilitated the UFO/CARE bi-weekly Program Management Council calls. Coordinated with UFO to ensure key discussion topics are addressed and managed. Directed core team to initiate trial of ConnecTech work in the Tier 2 centers, including scope creation and launch support. Provide ongoing support to the trial team. Served as leadership coach in U-verse Care Whetstone Leadership Program.
-
Associate Director - Order ManagementAt&T Jan 2009 - Jul 2009Dallas, Tx, UsResponsible for the U-verse Order Management team with six direct reports to ensure order flow through and due date readiness. Reduced Average Handle Time in the center by 35% in six months. Exceeded targets for Due Date Readiness to 97.95%, up from 93% at the beginning of the year. Reduced Receipt to Clear by 27 minutes. Worked closely with IDO to identify and implement best in class practices across all agents.
-
Associate Director - Customer CareAt&T Feb 2008 - Jan 2009Dallas, Tx, UsResponsible for AT&T Video Services Accounting organization that processed payments, refunds, billing and commissions for Call Center, LFO, and contracted properties. Worked closely with Call Center and LFO teams to identify and execute on $2M expense savings for the organization to allow ATTVS to achieve yearly budget goals. Collected $225,000 from properties that were past due on their accounts and recovered payment. Identified and reconciled $1.598M in overpayments to DirecTV. Ensured property records for ATTVS were consistent in all systems to show correct number of available units at all properties.
-
Area Manager - Surveillance ToolsAt&T Sep 2003 - Feb 2008Dallas, Tx, UsResponsible for implementation, deployment, project management, patch management, UNIX shell scripting, documentation and Tier 2 Technical Support for the ServicePath Performance Management application across 13 states. Coordinated with EMS managers for Alcatel, Lucent, Cisco, and Layer 3 to implement and maintain reliable collection of near-real time statistics. Served as liaison between SBC-ASI and vendor for development of the product to ensure usability in SBC’s environment and issue resolution. Responsible for evaluating, troubleshooting, and resolving issues discovered in the application through scripting or database research, and escalating to appropriate resource if needed. Served as interface for EMS managers to CNM and BBT for ATM/FR data. Provided 7 x 24 x 365 technical support for BNET issues.
-
Manager - Tier 2 Dsl SupportAt&T Apr 2003 - Sep 2003Dallas, Tx, Us
-
Manager - Data EngineeringAt&T Aug 2000 - Apr 2003Dallas, Tx, Us
Brad Allgood Skills
Process Improvement
Project Management
Team Leadership
Vendor Management
Telecommunications
Product Management
Management
Leadership
Requirements Analysis
Managed Services
Team Building
Strategic Planning
Mobile Devices
Brad Allgood Education Details
-
Texas A&M UniversityBusiness Management
Frequently Asked Questions about Brad Allgood
What company does Brad Allgood work for?
Brad Allgood works for At&t
What is Brad Allgood's role at the current company?
Brad Allgood's current role is Director Talent Acquisition.
What is Brad Allgood's email address?
Brad Allgood's email address is br****@****att.com
What schools did Brad Allgood attend?
Brad Allgood attended Texas A&m University.
What skills is Brad Allgood known for?
Brad Allgood has skills like Process Improvement, Project Management, Team Leadership, Vendor Management, Telecommunications, Product Management, Management, Leadership, Requirements Analysis, Managed Services, Team Building, Strategic Planning.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial