Brad Anders Email & Phone Number

Greater St. Louis Area

Managed the collections process for 12,000+ customers who were over 90 days past due including online submittal and processing claims payments once received.Managed the electronic scanning process for all customer files while complying all HIPAA and Medicare Federal guidelines.Responsible for the monthly billing statement process including generating statements, researching disputes, and the mailing process.Processed reports on a weekly basis that included batch totals of the electronic files and collections processed for the companies 12,000+ customers. Pulled documentation for Medicare audits as needed and within the set Federal guidelines.

Provide full cycle marketing and sales information for swimming pool and spa clients.Responsible for over 100 swimming pool and spa clients.Manage service department sales and initiation of new service accounts.Develop and manage service schedule.Responsible for client billing and accounts receivable.Responsible for service department supplies inventory.Manage 8 service technicians - providing swimming pool and spa service and maintenance for clients including monitoring chemical balance for both fresh and salt water pools.Manage time reporting, expenses and payroll for staff.

Manage the daily operations of 48 customer service representatives resolving network solutions issues.Traveled to the Philippines to train approximately 100 call center representatives.Assisted in closing St.Louis location when positions were moved to Manila.

Reconciled discrepancies between physical stock and customer accounts.