Develops the annual budget(s) for the properties comprising the assigned portfolio, and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Controller, client/owner, and others to address and resolve gaps in the financial performance of the portfolio. Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results. Provides leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices. Oversees the appropriate and adequate staffing at each community and supervises the acquisition, development, and management of community team members. Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the propertiesReviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth. Ensures that the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio. Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and Company project team members.

• Collaborate with the Leasing Manager and the Corporate Sales and Marketing Team to develop the Leasing and Marketing Plan and sales strategies to achieve budgeted occupancy for the property; develop, along with the corporate operations team, the Marketing and Business Plan for the property to achieve full occupancy; additionally, develop with input from operations the property budget and is responsible for adhering to the budget and accurately forecasting on a month to month basis; control delinquency and collections and expenditures. Monitor monthly operating statements and ensure adherence to the budget. When I took on this position, the property was leased at less than 70%. Within 6 months, my team and I brought occupancy up to over 97%. • Recruit and hire successful team members and train staff; ensure that all departments are operating within policies and procedures, that leases are processed, that residents’ files are being properly maintained, that the property is being maintained physically,and the business plan is being implemented with the assistance of 3 assistant managers. • Develop and execute, through staff members, activities and events that foster an enjoyable, safe, and positive atmosphere for the residents to encourage resident retention. • Ensure the safety and security of the 857 residents who live in the community• Oversee a staff of 2 Assistant Managers, 1 Maintenance Manager, 2 full-time Maintenance Technician, 2 Porter’s, 2 Leasing Professionals and 8 part-time Leasing Agents to ensure that the customers are satisfied. Our property has the highest online rating compared to our direct competition. • Manage a 700 space parking garage, which includes public parking, and 8 commercial retail spaces (25,000 square feet of retail). The parking garage revenue has gone up over 200% since I took on this property (10's of thousands of dollars).• Property Website: www.uniontempe.com

• Collaborate with the Leasing Manager and the Corporate Sales and Marketing Team to develop the Leasing and Marketing Plan and sales strategies to achieve budgeted occupancy for the property; develop, along with the corporate operations team, the Marketing and Business Plan for the property to achieve full occupancy; additionally, develop with input from operations the property budget and is responsible for adhering to the budget and accurately forecasting on a month to month basis; control delinquency and collections and expenditures. Monitor monthly operating statements and ensure adherence to the budget. This property leased to 99 percent for both the 2017-2018 and 2018-2019 lease terms. • Recruit and hire successful team members and train staff; ensure that all departments are operating within policies and procedures, that leases are processed, that residents’ files are being properly maintained, that the property is being maintained physically,and the business plan is being implemented with the assistance of 3 assistant managers. In 2017, our property received the highest rating from our internal auditing team. • Develop and execute, through staff members, activities and events that foster an enjoyable, safe, and positive atmosphere for the residents to encourage resident retention. Resident retention is currently at 44 percent for the 18-19 lease term and we have a 4.9/5 rating on both Facebook and google!• Ensure the safety and security of the 310 residents who live in the community• Oversee a staff of 2 Assistant Managers, 1 Maintenance Manager, 1 full-time Maintenance Technician, 6 part-time Leasing Agents and 2 part-time Marketing Assistants to ensure that the customers are satisfied. Our property has the highest online rating compared to our direct competition. • Property Website: www.urbanetucson.com

• Handle all of the accounting function at the property including but not limited to rent collection, bank deposits, accounts payables to include coding and entering invoices, balancing student accounts, updating applicant and lease information, handling payments and credits, making balanced daily deposits, producing and balancing month end reports, assisting Leasing & Marketing Manager and Community Manager with leasing statistics, managing all late payments and accounts receivable.• Produces move out statements in accordance with regulations; produces quarterly Rent Roll Audits.• Assist in the development of the office staff. In conjunction with the Community Manager and Leasing & Marketing Manager, supervise student workers who are involved in office procedures.• Maintain a highly interactive approach with residents and assist in problem resolution to ensure customer satisfaction and retention of residents• Collect rent and maintain an acceptable level of delinquencies. Produce late notices, distribute late notices and process fees, move residents in and out of the system and maintain the records in the software.• Act as the Leasing and Marketing Manager for three months upon the position becoming vacant. Coordinated placements, move in documents and files. Trained the new staff in all aspects of our community including on-site and e-site.• Assist at a new property to help with application gap, train the new Leasing and Marketing Manager and handle all accounting functions in the absence of a Resident Services Manager. • Property Website: www.districton5th.com

• Keep delinquency to a minimum• Insure bills are paid• Collect rent and post it• Lease and market the property to ensure maximum occupancy• Ensure the residents of all 61 units are content

• Take over the caseload of a Probation Officer who resigned (50 Probationers)• Conduct in office interviews, as well as field interviews of probationers and set up proper programs to assist them in their rehabilitation• Help prepare pre-sentence reports and meet with the judge to review it• Interview defendants to see if they are eligible for probation• File petitions to revoke, extend, amend or terminate probation• Perform an internal operations report for the director

• Conduct leasing and marketing to help the community achieve maximum occupancy through follow ups, application gap and tours to prospective residents.• Coordinate community events to keep residents satisfied• Ensure safety and security of over 700 residents• Assist in the leasing office with creating and handling leasing documents and solving resident problems • Act as a liaison between residents and their parents to the Community Manager to solve issues that arise during their tenure as a tenant

• Assist in planning and execution school functions including but not limited to: mock crash, awards ceremonies, graduation, and dances• Manage a budget of up to $100,000 per event• Ensure the safety and security of students• Field concerns between parents, students, and other community members