I have commenced a new chapter in my professional life. I am presently aligned with a GTA firm that offers various services to Casualty insurance companies. Our consultancy services are quite varied in their approach and I am sure there are opportunities for our experts to provide valuable assistance. ADR, Litigation Management & AB/BI claims management as key areas of specialization. Please check the website for details of the various services offered. http://www.inhealth.ca/Looking forward to providing assistance for your firm.

Litigation Review Units Senior Specialist Conduct technical audits for our legal defence firms. The position requires a senior level claims technician with demonstrated ability to oversee and direct litigation matters to resolution. An important skillset is the ability to analyze strategies and evaluate execution.The successful candidate will be required to successfully promote Aviva's litigation handling philosophies and guidelines to our assigned counsel. Audit data will require an in depth analysis to pin point trends and develop recommendations for improved performance. The ability to communicate and persuasively drive change is a key skill requirement.. The role involves frequent contact and interaction with appointed senior partners at external law firms as well as with other internal department managers. The position is national in scope and requires frequent travel throughout Ontario and occassional travel to Western, Atlantic and Quebec regions.Conduct detailed technical audits on legal defence files. Evaluate adverse reserve development, indemnity spend, expenses and shelf life.Evaluate compliance to protocols and strategies surrounding Aviva's auto defensible program and Slip & Fall protocols to deliver planned resultsCompile data and prepare audit reports. Utilize well-reasonsed arguments to support position and achieve buy-in.Compile scorecards for defence firmsChampion new ways of thinking that challenge historic behaviourInfluence and change behaviour to promote overall improvement in litigation file handling and management by external counselDeliver audit reports in accordance with audit mandate

2010A major company initiative to create a complete claims handling process.Production Support Manager 2007 - 2010Managed customer-facing product specialists supporting the project implementation on a day-to-day basis. Included assessing and prioritizing reported problems with claims process assigning them to technical teams and incident managers for resolution.Evaluated proposed resolutions and liaised with technical leads or specialists where there were potential issues with solutions.Played key role in ensuring that company's current and evolving business interests were a major consideration in arriving at a resolution.Identification of trends or potential training issues.Ongoing liaison with key Business stakeholders.Delivery of metrics to confirm status and progress in with respect to agreed upon deliverables.Key role in ensuring most efficient use of technical resources.Testing Lead 2006 - 2007Performed Quality Assurance for the Test Scripts to ensure accuracy and adequacy. Support, direction and assistance for Allstate SQA Resources to ensure timelines achieved.Liaise with third party stakeholders, internal and external.Preparation, planning and implementation of Model Office to ensure necessary scope & accuracy prior to implementation.

Led a diverse Casualty staff of 55-60 (7-8 managers), ensuring appropriate structure and processes in placeIdentified and maintained claim strategies to achieve maximum results in the key areas of cost containment, customer satisfaction and employee satisfactionDeveloped and monitored annual severity plan to meet expense and loss objectives through achieving the correct balance allocated and unallocated expenses. Developed and presented a Business Case for an in-house Counsel Program for Ontario. Obtained approval for this initiative and played key role in establishing it (still in operation today).Established initiatives to combat the escalating costs related to the delivery of First Party Benefits. Proposed initiatives that effectively reduced the percentage of claimants who sought legal representation. Included engaging agents in management of first party claims. Contributed to development of manual and process to assist first party claimants and to indentify "at risk" clients.Educated and influenced regulators, government, industry & other associations in order to positively impact profitability.Ensured compliance with Regulatory/Legislative requirements and/or claim polices, practices and proceduresExpanded and optimized vendor partnerships, leveraging supplier relationships, to improve efficiency and effectiveness.

Established and implemented procedures to achieve quality and severity goals.Provided technical support to staff & management, including ongoing assessment of training initiatives (individual & globally).Managed litigation staff within territory.Implemented and monitored expense control initiatives, emphasizing third party vendors.Took lead role in establishing Allstate as a leading force in taking initiatives to counter the escalating cost of Benefit Delivery. Included minor impact initiatives, Ring investigations, Conflict of Interest assertions and staged accident scenarios.Took significant role in the management of Allstate's Dispute Resolution process at F.S.C.O., including extensive representation in F.S.C.O. Dispute Resolution (Mediations and Arbitrations).Contributed to establishment of Litigation Management Protocols and implementation/compliance within territory.

Directed and developed a staff (8-10) of Casualty adjusters - inside staff as well as Senior Field Adjusters - to ensure that quality, severity and Customer Service standards were achieved.

Various positions of increasing complexity, ultimately leading to a position as a Litigation Specialist.