Brad Bartels , Cams Email & Phone Number

Englewood, Colorado

At Western Union, we believe that when money moves freely, good things happen – businesses grow, studentsgo to college, or emergency aid helps provide relief.In other words, we help people move their money to make good things happen.However, moving money involves risk and its my job to make sure fraud and theft don’t impact ourstakeholders.Directing the efforts of a 7-member team in 3 time zones on 2 continents, I lead the analysis of possiblesuspicious activity by customers, agents, and affiliates to minimize risk exposure.Monitoring 7,000+ transactions per year on average, I: Maintain comprehensive documentation regarding suspensions, terminations, and reactivations to analyzetrends, to identify high-risk issues, to develop recommendations for updates to business policies and practices,and to comply with Department of Justice Elevated Fraud Risk Agent Location (EFRAL) requirements. Prepare detailed reports with data by country, status, and suspension levels, and provide regularcommunication to the Regional Compliance, Sales, Audits, and Collections departments.Highlights of my results and initiatives include: Motivating the team to deliver consistently for all internal SLAs, with 99% accuracy – compared with thestandard of 85%. Modifying employee work schedules to align with local employment law. Collaborating with the reporting team on a 5-month project to automate tasks to maintain case files moreefficiently, achieving a 20% reduction in manual work.

Littleton, Colorado

I was brought on to the Key Bank team to turn around operations at an under-performing branch that hadfailed 2 consecutive compliance audits. To do this, I: Implemented a standards-based and quality-focused coaching program for the branch’s 8 staff members;the team responded and delivered a consistent performance against goal, including achieving 200% in animportant KPI. Assessed and overhauled processes, enforced standard procedures, coordinated compliance training withour corporate headquarters, and cleaned up required documentation files. Conducted internal audit reviews to assess employees’ knowledge of fraud monitoring, BSA/AML, and OFACprocedures. Implemented quality checks for payment services, including ACH, wire, and bill pay services.

Greater Denver Area

Colorado State Bank and Trust now operates as BOK Financial, and I was recruited by the VP to lead theregion’s largest branch – a corporate location – with annual deposits of $120 million and 15 staff. My primarytask was to address operational issues that led to the branch failing 4 audits.My first step was to evaluate each staff member’s performance, training, and potential to determine theiroptimal assignments. Next, I recruited and trained an Assistant Branch Manager.By enforcing training standards, implementing weekly meetings, and addressing morale issues, the team madeimprovements across the board and the branch passed the next audit – which was 6 months after I was hired.I also: Served as the subject matter expert for wire transfers, ACH/EFT activities, exception processing, andregulatory compliance. Coordinated regularly with the corporate Investment Center, Private Banking, Mortgage, Treasury Services,Trust, and Commercial Banking departments for high-risk clients with large cash deposits. Earned multiple Perfect Circle awards – the bank’s highest – for my own leadership and individualperformance.

Greater Denver Area

Starting as a Personal Banker in Omaha, I earned a promotion to Assistant Vice President to direct dailyoperations for 2 Colorado branches in high-risk locations.Coordinating the activities of 9 employees, I defined and implemented long and short-term objectives,communicated regularly with the product management department regarding compliance risk reviews andregulatory framework, and prepared both locations for annual audits.Some of my highlights and accomplishments included: Consecutive positive bank audit scores. Implementation of a bank at work program for an airline with 3,000 employees. Closing $500,000 in business loans in a single quarter. Earning the top ranking in the region and 3rd out of 500 peers. Securing a top 5% ranking based on performance. Expanding consumer loans $3 million by building a robust referral network.

Education record

Education record