Brad Bates Email & Phone Number

Summerville, Sc, Us

Charleston, South Carolina Metropolitan Area

Red Oak Media SC is a small social media management and marketing agency start up with the goal of bringing personalized services to nonprofits and for profits of all sizes and missions.

Athens, Georgia, United States

- Lead a customer success team, streamlining onboarding and training processes to improve customer satisfaction and retention.- Developed and implemented training programs, empowering team members and enhancing overall performance.- Analyzed customer feedback to identify trends and drive continuous improvement.- Collaborated with sales, marketing, support, and product teams to ensure seamless workflows and support strategic objectives.- Monitored key performance metrics to identify opportunities for improvement and proactively address challenges.

Knightsville Sc

- Managed and coordinated a diverse team of musicians and volunteers, organizing weekly rehearsals and live performances.- Implemented structured training for team members, improving performance and fostering a collaborative team environment.- Optimized rehearsal schedules and workflows to balance team needs and improve event preparation.

Silverstone, England, United Kingdom

NOTE: Micad acquired SEER in March of 2022 and my role carried over to Micad.- Transitioned seamlessly from SEER, maintaining client satisfaction and operational continuity during the acquisition. - Led onboarding initiatives for new clients, ensuring smooth transitions and effective team training. - Enhanced customer engagement through tailored support strategies and streamlined workflows.

Charleston, South Carolina, United States

- Led a support team through onboarding and implementation of new clients, ensuring effective team training and operational processes.- Developed training materials and facilitated workshops to improve team knowledge, increase efficiency, and enhance client satisfaction.- Managed support queues and streamlined workflows, improving team responsiveness and handling of customer issues.- Conducted on-site client visits to assess needs and implement tailored support solutions, driving long-term client success.

Charleston, Sc

- Managed and mentored a small support team, driving improvements in service delivery through process optimization and team development initiatives.- Developed and delivered training materials for both clients and internal team members, ensuring consistent and high-quality service across the organization.- Led onboarding efforts for new clients, ensuring smooth transitions and high levels of customer satisfaction while focusing on operational excellence.- Collaborated with global teams to align support operations with organizational goals, contributing to overall process improvements and service delivery.

- Onboarded and implemented new customers- Created training materials as well as train customers and new employees- Managed Support queue with support team via ZenDesk as well as phone and email support- Helped oversee existing customer relationships

Charleston, South Carolina Area

- Managed a team of 20+ musicians and technical staff, improving coordination and efficiency through structured rehearsals and development programs.- Designed and implemented youth programs that engaged the community, increased participation, and enhanced overall group performance.- Led team development initiatives, providing ongoing training and mentorship to team members, resulting in improved collaboration and performance.

Charleston, South Carolina Area

- Acted as a liaison between internal teams (legal, sales, and support) ensuring alignment with prospects goals, product features, and legal requirements.- Acted as product specialist for all presale calls pertaining to The Raiser’s Edge.- Contributed to the development of knowledge resources, empowering teams and customers with tools to solve complex issues independently.

Charleston, South Carolina, United States

- Troubleshoot escalated hosted customer issues- Work interdepartmentally to resolve outstanding customer issues

Charleston, South Carolina, United States

- Provide front line phone and email support for customers- Provide support for escalated customers- After 6 months I was promoted to second tier support which also provided after hours support to higher tier customers.

Bachelor'S Degree, Youth Ministry

Activities and Societies: Marching Band

Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Varsity Soccer Team, Marching Band