Brad Bloom Email & Phone Number

Grand Rapids, Minnesota, United States

• Follow opening procedures: unlock doors, turn off alarm, turn on compressor, inspect waiting area and turn on lights, turn on computers, check drop box, remove all cars from shop, vacuum, check answering machine and reply to any messages.• Manage technician time use and workflow. • Monitor repairs in the shop. Ensure techs are staying on task. Answer any questions.• Follow customer write-up procedures: Greet customer, enter or update customer’s information, ensure clarity of customer’s initial concern(s), audit customer records and previous recommendations, print RO, attach Multi-Point Safety Inspection, assign to a technician.• Answer phones promptly. Schedule appointments. • Once technician evaluation is complete, estimate the work, present the work, and ask for sale. • Order parts promptly and cost-effectively, ensure the parts are arriving on time, and keep in good relationship/contact/communication with our vendors.• Process labor and parts warranty claims with vendors.• Manage inventory stock levels to ensure accuracy and parts availability.• Source vendor parts invoices correctly and promptly. • Monitor all email correspondence, with customers, vendors, and within the company.• Maintain office cleanliness.• Ensure all parts are returned before the end of the month and enter credits into Yes System.• Monitor shop supplies and order as necessary.• Monitor waste fluids, used tires, old parts, and arrange for picked up.• Follow customer vehicle pick-up/check-out procedure: Bill out customer, ask for a review, thank them, etc.• Follow end-of-day procedure: Pull all vehicles in, close and lock garage doors, count and balance drawer, turn off all compressors, computers, coffee pot, office and shop lights, and oil burner, set alarm, lock front door.$100,000 in Gross Sales for April, July & August ‘24Top Salesman for Q2 & Q3 ‘24Consistently in top 10% for Gross SalesConsistently in top 10% for Overall SalesConsistently in top 10% for KPI’s

Hibbing, Minnesota, United States

* Responsible for providing a high level of customer service at L&M Supply’s repair shop parts counter. Responsible for scheduling and tracking the service and repair activities of the Automotive/Small Engine Repair Shop. Liaison between the shop technician and the customer and will order parts, assist customers with special orders, provide sales assistance, and be responsible for the overall coordination of the shop operations. Assist with other departments as necessary, particularly automotive. Stock shelves, assist customers and answer phones when Automotive is behind or overwhelmed.* Safety Committee - Ensure that all shop personnel are following safety procedures as well as conduct a monthly audit of shop area for workplace hazards. Ensure that the shop is within company guidelines and complies with OSHA standards. Participate in a monthly meetings where the entire store's safety issues are discussed and addressed. Complete safety related assignments as directed.* Inventory Team - Complete yearly inventory audits of L&M Fleet Supply stores - Count physical inventory, Reconcile discrepancies, and Reorganize the store counted.

Hibbing, Minnesota, United States

* E-Comm AssociateAnswer customers email inquiries promptly and professional according to the standards defined by the E-Commerce Sales ManagerData Entry and evaluation utilizing Microsoft Office Including Word, Outlook, and ExcelProcess returns, and cancellation requests as prompted by customers inquiryProvide clarification on SIM Supply’s return policies and process returns accuratelyTrack and review OrdersProvide EXCEPTIONAL customer service that is fast, friendly and helpful.* Warehouse Manager/DriverResponsible for all facets related to inventory, personnel, receiving, shipping and warehouse at Sim Supply.Pick, pull, pack, load, invoice, and deliver orders to Hibbing Taconite, Both United Taconite Eveleth mines (Fairlane and T-Bird) as well as both United Taconite Northshore facilities (Babbitt and Silver Bay) along with local companies and municipalities.Maintaining the Keep-Fills at each mining site. Inventorying, ordering, pulling, packing, invoicing, delivering and putting it away the inventory delivered. MSHA TrainingDOT PhysicalFirst Aid Certified

Hibbing, Minnesota

▪ Direct Supervision of two OSL/Walmart locations retail sales of post-paid cell phones, pre-paid cell phones, accessories, warranties, and associated electronics.▪ Responsible for driving sales and maintaining profitability, supervising, training, retraining, and motivating employees, and personal sales. Developing and maintaining a working relationship with Walmart management and staff in locations serviced by OSL. Assist the electronics department with customer service as needed.▪ Received bonuses and prizes based upon performance criteria.▪ District MVP November 2019

Hibbing, Minnesota

* Shipping/Receiving - Receive incoming freight from a variety of carriers. Parts and quantities are verified, then the packing slips entered into the computer on SAP (Ship exec). Orders are then picked, packed and shipped through a variety of carriers. Inventory is placed into the warehouse using a forklift for the larger and heavier items. Returns and repairs are received and processed. Once the repair is quoted and approved, it is prepared and shipped to the vendor. Responsibility for the Hose Shop. Assisting walk-in customers, as well as, phone customers find hoses, fittings, and assembling them as needed to operational specs. For national accounts serviced by our branch, picking, assembling, packing and shipping the hose assemblies. Responsible for training new employees in the complicated shipping/receiving processes. Assist Salesman with deliveries to customers as needed using company vehicles.* CSSR - Responsible for taking orders from customers, identifying and locating the needed parts, putting together quotes in SAP while ensuring profitability. Converting the quotes to orders once approved and ordering the required parts from vendors not available thru AIT. Conducting follow-ups with the vendors and customers.

Iron Range, Mn

Responsible for answering phones, assisting other branches, bankers and partners as needed, branch’s digital proponent, business deposits, complete branch control tasks, conduct monthly audits, conduct commercial and retail banking transactions, customer service, drive up, foreign currency transactions, greeting customers, night drop, opening and closing procedures, plan and conduct huddles, preparing cash and courier shipments, print direct deposit forms and bank statements, receive cash and courier shipments, risk management, safe box access, segmenting customers, set up computers, work the teller line and troubleshoot faulty electronic bank equipment.· Consistently balanced to zero· Digital Proponent:Train employees and customers on electronic offeringsAnswer questions and assist customers with Wells Fargo electronic offeringsAssist with bi-weekly conference callsTake the lead in offering the latest apps and features to customers· Organized and updated safe box keys and files· Received recognition from coworkers, supervisors and corporate managers for customer service skills

Virginia, Mn

Senior Store Manager for Target Mobile Solutions (Marketsource)▪ Retail sales of cell phones, accessories, warranties, and specialty electronics.▪ Responsible for driving sales and maintaining profitability, supervising, training, retraining, and motivating employees, personal sales, opening and closing store, daily paperwork, shipping, and receiving, inventory, answering phones, and cashiering.▪ Consistently #1(Store and personal) in District in several performance criteria.▪ Consistently in the top 10% (Store and personal) of District overall.▪ Consistently in the top 10% (Store and personal) of Company▪ Team Captain for the District - assist the District Manager in overseeing operations, training, and productivity of three stores to six stores.▪ Performed special assignments for District Manager.▪ Trained new Managers and employees within the District.▪ Assisted the Interim District Manager in managing the District while the new District Manager was in training.▪ Received bonuses and prizes based upon performance criteria.

Associate’S Degree, Liberal Arts And Sciences/Liberal Studies, 3.4 Overall Gpa

Concentration in Sociology, Mathematics, Psychology, and Geology.

Bachelor’S Degree, Marketing, 3.5 Gpa Overall

Concentration in Sales and Sales Management, Business Management, Economics, and Entrepreneurship

Diploma, Mathmatics, Physical Fitness, And Science