Technical Services Manager
Technical Services Manager - Hubbell Control Solutions (2015 -2016)• Setup and trained technical service and quotations group in Elgin that provided pricing, detailed parts list, drawings of recommended sensor locations and system diagrams.• Development and mentored an engineering support position in Elgin for the testing of failed customer returns. Provided root cause failures analysis to customers and the factory engineering groups.Operations Manager - Thomas Research Products… Show more Technical Services Manager - Hubbell Control Solutions (2015 -2016)• Setup and trained technical service and quotations group in Elgin that provided pricing, detailed parts list, drawings of recommended sensor locations and system diagrams.• Development and mentored an engineering support position in Elgin for the testing of failed customer returns. Provided root cause failures analysis to customers and the factory engineering groups.Operations Manager - Thomas Research Products (2012-2015)• Responsible for the setup, equipment acquisitions and organization of the warehouse.• Responsible for in house manufacturing, layout, scheduling and personnel (35+ people). Maintained a 97% on time delivery for manufactured goods.• Implemented Lean in manufacturing to improve both cost structure and product quality.• Responsibly for the Quality assurance team that performed the inspection and quality testing of incoming materials for resale parts and the evaluation of customer returns.• Implemented and directed the Safety Committee.• Responsible for the IT equipment and infrastructure.• Handled all building and equipment maintenance.• In 2014 participated on a team project focused on the relocation of Thomas Research Products from Huntley, IL to a new 50,000 sf building in Elgin. 100% operational in 8 days and ahead of schedule.• In 2014, supported the team effort in the conversion from QuickBooks to an SAP financial and MRP system. • Forecasting, scheduling and purchasing of drivers, components and raw materials that supported the annual sales of $35M.Engineering Services - Thomas Research Products (2009 -2012) • Incoming inspection / quality testing of PFR (purchase for resale) products.• New product testing.• Scheduling of in-house manufacturing.• Testing and reporting of customer returns. Show less