Manage a team of technology professionals that support an expanding environment that produces ethanol and its resulting co-products (corn oil, corn syrup, and distillers grain). Supported technologies include data security, servers, networking, end user compute, cloud-based systems, and telecommunications, as well as project management involving system integrations, PLCs, order delivery systems, and carbon credit programs.

Oversee all functions of IT department, including servers, network, data security, and implement strategies for multiple locations. Additional activities have included the development of a data warehouse with web-based business intelligence reporting, financial system administration, and numerous infrastructure upgrades.

● Managed operational functions for financial management, procurement, and workforce, supporting global infrastructure services. ● Led teams to resolve chronic global infrastructure issues affecting call centers, end-users, application functionality, and system performance. Identified area of improvement using data Business Intelligence (BI) and data visualization tools (Power BI, Tableau, Microsoft Excel, and Qlikview).

● Managed the business operations for global Service Management division, supporting Enterprise Tools, Production Operations, Global Command Center, and ITSM Operations.● Improved efficiencies through financial budgeting, forecasting, reporting and chargeback billing through a combination of staff development, process enhancements, and functional enhancements.

● Directed successful migration of regional data center (servers, storage, applications) to a global data center.● Partnered with divisional business leaders to ensure improved delivery and support of infrastructure services for two large financial services sites with supporting call centers.

● Developed infrastructure rated card to provide business unit budgeting, charge backs, and IT spend transparency.● Maintained consistent uptime of regional data center through monitoring and management of facility (UPS/PDU/generator/HVAC) and redundant system environments.

● Converted a document imaging environment from optical platter to magnetic disk, adhering to SEC regulations concerning data protection.● Implemented an automated document management system for policy packet creation, supporting regulations for 40+ states.

● Optimized operational workflow by monitoring and restructuring internal processes. Also improved operational efficiency by creating new toolsets and functionality within the MS Office environment using Visual Basic programming, freeing up working hours for multiple resources to focus on new tasks.● Analyzed and maintained security and access control of company’s Business Objects reporting tool. Served as project manager to address internal and external customer needs, document and communicate to programmers, and set priority assignments.

● Managed technical integration and maintenance of pharmacy benefits systems for client companies.● Designed internal process for receipt, processing, and archiving data for pharmacy benefit management system. Assisted in development of various software enhancements for claims processing system. Worked with programmers as project manager to deploy software releases and communicate requirements for improvements.● Managed reporting process for multi-client distribution from a mainframe printing environment, leveraging FTP and web-based reporting through Actuate.

● Managed network and application environment for banking Trust Division. Conducted training classes for applications. Developed long range strategies for division-wide hardware and software.● Conducted internal operational and EDP audits on bank operations, accounting functions, and computer systems. ● Provided objective analysis, appraisal, and recommendations concerning internal controls and adherence to company policy and federal regulations. ● Supervised staff as needed for completing audits.