Facilitate a seamless day-to-day operation with accountability for over 100 employees to drive revenue for Oregan’s largest independently-owned retailer. Conduct hiring, training, and onboarding of new staff to passionately promote services and encourage customers to buy from local community partners and growers. Engage with suppliers and vendors to refine product placement and ensure an adequate level of merchandise. Diligently oversee revenue management and cost control by analyzing data to pinpoint and mitigate shrink, optimize staff utilization, and generate demand forecasting.Apply proficiencies in Microsoft Office, onsite POS, and scanners to expedite direct and online ordering, pick-ups, and deliveries.

Oversaw all front-end operations for a legendary hotel near the University of Oregon supervising a team of over 20 guest service associates within five departments. Additionally assumed the responsibilities as interim General Manager leading all operations as needed. Provided information on scheduled events at three onsite venues, college games on campus, and other guest inquiries.

Incorporated a customer-first mindset to market property throughout the greater Portland area. Rapidly learned new sales processes and closing techniques representing buyers and sellers.

Leveraged expertise in meeting the demands of high-profile guests for one of downtown Portland’s most upscale hotels. Properly trained and supervised new and existing staff to handle multiple priorities in a fast-paced, time-sensitive environment. Enthusiastically served as a “Director of First Impressions” providing prompt concierge services for guests regarding local attractions, dining, and acquiring tickets for special events.Efficiently coordinated logistics for guest luggage and equipment for sports and entertainment organizations (including 24 NBA teams) arriving at the hotel. Ensured the smooth arrival and departure of tour and charter buses.

Created positive and lasting memories for guests at one of Scottsdale’s most spacious luxury resorts. Trained and supervised a guest services team of approximately 11 individuals. Oversaw performance management, recognition, and mentoring to ensure a best-in-class experience. Accountable for scheduling and labor, maintaining costs within .02% of an allocated budget.Recognized as a two-time “Employee of the Month.”

Navigated front-of-the-house operations for Arizona’s only AAA-rated Four Diamond all-suite resort. Coordinated with departments on recreational activities including golf, spa services, and area attractions to provide the ultimate guest experience. Developed training and standard operating procedures for new property ownership. Assisted with developing new guest servicing strategies to boost repeat business and online referrals. Garnered the "Department of the Year Award” (2009). Recipient of the resort’s inaugural “Grand Star Award” (2008).

Honed hospitality leadership experience overseeing front office departments including Reservations, Bell/Valet/Door, Front Desk, and PBX.
Achieved the highest-ever guest comment card scores in all applicable departments.Served as acting Rooms Director for P&L meetings, month-end commentaries, and establishing 2009 room and casa rates.

Served as the hotel's first Revenue Manager generating growth in total room and spa revenues, ADRs, RevPAR, call accounting benchmarks, and GDS and wholesaler production. Lowered margin % paid to wholesalers.