Brad Cherry Email & Phone Number

Responsible for leading the processes and governance that enable portfolio planning, financial governance, sourcing, quality assurance and operational transition of IT services across Enterprise Transformation Services. Provides leadership to the portfolio management teams to ensure business, IT strategy, and operations are aligned for delivery of services.

Development and maintenance of Integrated T&D IT Portfolio Strategy with T&D Portfolio Prioritization, Tracking, & Reporting. T&D IT Capital Plan Management. T&D IT Demand Intake and technical consultations.2021 Edison Safety Honor Awardee (1 of 21 from almost 13,000 employees)

Rosemead, California

Leads a team responsible for designing and developing integrated Information Technology (IT) solutions (process, applications, data, and technology) for the Field Services portfolios (Transmission & Distribution Asset and Work Management). IT Safety Culture Change Advocate/Facilitator - Provided training to IT employees/managers in safety culture change training sessions.

Burbank, Ca

Planning and executing CEIVA Energy product deployment projects and managing the client relationship throughout the process. Specializing in the development and deployment of smart grid enabled technologies (e.g., DRMS, HAN, PCT, Plug Load & Wired Load Control, Energy Portal, Mobile Apps) in support of energy efficiency and demand response programs. Design and management of in-field residential device installation processes, maximizing the customer experience through effective education and outreach.

Customer Service Tariff Programs & Services

Managed, streamlined, and automated HAN and PEV customer support operations to ensure favorable customer experience. Represented SCE at California Public Utility Commission (CPUC) for Smart Grid enabled Home Area Network policy development. Worked with other California Investor Owned Utilities to develop consistent response to CPUC regulatory mandates. Represented SCE at Smart Grid industry trade collaborations/conferences.

Rosemead, Ca

EDISON SMARTCONNECT HOME AREA NETWORK (HAN) READINESS Worked with key stakeholders to determine utility’s preferred customer service model to support HAN-enabled Smart Devices and related Demand Response programs. Chartered project to design customer service business processes for implementation of HAN capabilities. Determined appropriate cost recovery for HAN capabilities & Smart Device Load Control Programs design. Developed and implemented a HAN device vendor/retailer engagement plan. Partnered with Market Research to conduct market research on Customer Acceptance of proposed options for energy information graphical display Smart Devices & Demand Response load control programs.CP&S DIVISION SAFETY PROGRAM MANAGER (500+ employees) Provided leadership/coaching to grassroots safety team & safety committee in effort to change norms, assumptions, and beliefs regarding safety in the workplace. Robust program has led to reduction of >60% in OSHA injury rate in under 2 years.

Rosemead, Ca

Provided leadership for Customer Service Business Unit (CSBU) and Customer Programs & Services Division (CP&S) business planning with stakeholders from across the business unit. Developed a framework to enable the CSBU leadership team to analyze our future strategy, key priorities and respective roles. Worked with division representatives to develop business unit roadmap of initiatives/activities. Facilitated the development of key performance indicators and achievement goals. Delivered presentations to large audience events, all hands, and staff meetings.

Rosemead, Ca

Led cross-functional development of a five-year Customer Strategy plan, translating Smart Grid enabling technologies and emerging digital communications into the future Customer Experience. Implemented and facilitated enterprise-wide executive strategic project office for execution and management of the Customer Strategy. Presented to executives, all-hands, and staff meetings throughout the enterprise to socialize Customer Experience strategy; given high accolades by senior leadership. Facilitated development of annual Customer Experience Management key performance indicators (KPIs) and achievement goals (AGs). Developed Customer Strategy project roadmaps to enable portfolio management of enterprise portfolio management entities (Client PMO, Sub-PMT, PMT). Manage a $5.2M budget, through 11 different initiative leads.

Rosemead, Ca

Provided exceptional management leadership to a team of two project managers, two business analysts, and two project analysts in the areas of Customer Service Operations Division strategy development, project portfolio management processes, benchmarking, customer satisfaction studies, event planning, key performance indicator/achievement goal status reporting, balanced scorecard development and CSOD internal communications.

Rosemead, Ca

Provided leadership in the development of the 5-year operational plan for Customer Service Operations Division. Developed and implemented a strategic project office for the CSOD portfolio management process for collaborative prioritization by the division Directors. Integrated enterprise portfolio management tools & templates into the CSOD Prioritization Process. Synthesized large amounts of information into presentations and documents for CSOD VP, Directors, and business managers.

San Clemente, Ca

Superior customer support providing consultation and job safety assessments. Tenacious in seeking workable solutions for the task at hand. Led cross-functional team to resolve challenging safety concerns through engineered plant modifications. Developed a pre-job safety assessment program with Maintenance Supervisors to effectively address safety concerns, prior to the tailboard, resulting in prepared employees and improved efficiency. Spearheaded the Safety Leadership Observation program (behavior observations). (2000 obs/qrtr) Provided safety performance updates to senior management. Managed safety resources during refueling outages to ensure safety and maximize productivity. Safety Management representative in union-based Division Safety Committees. Reported performance trends, root cause assessments, and near miss tracking, incident reports, daily safety emails, quarterly safety performance results. Facilitated necessary disciplinary action for unacceptable behaviors, when required.

San Onofre Nuclear Generating Station

Completed Senior Reactor Operator Certification. Conducted Human Performance Improvement trending, root cause analysis, and reporting. Authored weekly divisional newsletter outlining lessons learned from both internal and external operating experience events. Top rated presenter at Management & Supervisor Technical Retraining session. Chartered and developed the Operations Division Safety Committee with resultant dramatic injury reduction from the efforts of this committee.

San Onofre Nuclear Generating Station

Project Leader for Handheld Computer Program used for Tech Spec surveillances (replaced hard copy clipboard logs). Prepared and maintained all handheld software development documentation. Audited by Nuclear Oversight on three occasions during this period with no findings. Converted flat Db III database to a client/server based Paradox database, which greatly improved the effectiveness and efficiency of the Operations Procedures Group in management of >20,000 change documents.

San Onofre Nuclear Generating Station

Error free operation of the power plant San Onofre Primary and Secondary Plant systems. Cross-training Operations Procedures Group as procedure writer for SONGS operations and technical surveillance procedures (1992 – 1994). SONGS Operations Crew C Safety Representative.

San Diego, Ca

Raised hospital customer relation ratings from an average of 50% over the first 4 months to 100% satisfaction over the next 8 months due to superior customer service.

Mare Island, Ca - San Diego Ca – Groton, Ct

Fulfilled the duties of Electronics Technician and Reactor Operator onboard submarines. Performed Radiological Controls for submarine systems maintenance while assigned to submarine tender R-5 Division

Mba, General

Bachelor of Science in Information Technology

Education record