Brad Clapper Email & Phone Number

Indianapolis, Indiana Area

• Provides problem determination and resolution; related to ACS technology issues primarily via telephone support and other communication tools such as e-mail, instant messaging and remote desktop tools. Records.
• Performs problem determination and resolution support on ACS standard hardware and software following the established standards and operating procedures.
• Provides a high level of professionalism and customer service in all dealings with customers.
• Develops a working knowledge of the customer’s business need in order to provide technical support in the business environment.
• Utilizes problem management system to ensure customer problems are resolved.
• Follow established escalation procedures when problems need to be elevated to the next level of support.

•  Daily and Weekly Report to the CFO, CEO and Vice President’s
•  Monthly Financial Report books created and distributed to all management
•  Analyze report requests and create reports needed
•  Manage Cisco IP Telephone System
•  Format new computers acquired for the billing office
•  Manage all computer and technical issues in the billing office.

• Track Sales Commission for Life Insurance Agents
•  Track all policy requirements and assure they were obtained
•  Mail Delivery
•  MIB Reporting
•  Weekly Reporting to Executive Office and Board Member

Diploma

Activities and Societies: Football, Baseball, Choir, Community Service

Education record