- S&OP (Sales & Operations) Process Owner, Overall Forecasting for Coffee Machines, Customers include BP, Z, Mobil, SkyCity, Spark, Chorus, NZ Ski, OfficeMax, and subscription customers (+500) for NZ's #1 Coffee & Tea Supplier- Demand Planning for Spare Parts to support park of assets (+4,000)- New Product Development & NZ Market release. - SAP Material Master Data Focus, and international SAP workflows. Including Material Creations and management.- International Vendor / Domestic Vendor - Management- Freight Management of International orders- International cross-docking facilitations- Ensuring SAP process from a vendor to shelf is maintained, including troubleshooting and resolving: Onsite international LSP, with International SAP IT teams.-SAP Masterdata for materials. Global Process development for creation/Maintenace/deactivation- Portfolio of $4Mil + in inventory- Managing asset fleet $10Mil + in marketWarehouse / Inventory Management- Forkhoist (Reach)- Packaging large pallets of coffee machines for Export + Local Delivery to the Technician network for installs- Smart Metal Recycling program- Management of inward stock items of spare parts and coffee machines- Create and managed SharePoint WMS System to support SAP for Second Hand Coffee Machine Inventory control.- End of life process managment

- S&OP (Sales & Operations) Process Owner, Overall Forecasting for Coffee Machines, Customers include BP, Mobil, SkyCity, Spark, Chorus, NZ Ski, Officemax and subscription customers (+500) for NZ's #1 Coffee & Tea Supplier- Demand Planning for Spare Parts to support park of assets (+4,000)- New Product Devlopment & NZ Market release. - SAP Material Master Data Focus, and international SAP workflows. Including Material Creations and Managment.- International Vendor / Domestic Vendor - Management- Freight Management of International orders- International cross docking facilitations- Ensuring SAP process from vendor to shelf is maintained, including troubleshooting and resolving: Onsite international LSP, with International SAP IT teams.-SAP Masterdata for materials. Global Process development for creation/Maintenace/deactivation- Portfolio of $4Mil + in inventory- Managing asset fleet $10Mil + in marketCRM Adminstrator- Maintenance of MS Dynamics 365 solution - NZ- Commercial Relationship Managment with CRM vendor as well as Interface Agents.- All troubleshooting resolutions, including vendor IT ticket escalations and management- All user related assistance- Development of CRM, test and implementation- Training all staff on CRM use. Including new staff inductions.- Documentation Publications.SharePoint & PowerApps devlopment of online tools used across sales & operation teams, Driven by digital buisness enhancments. Including MS Flow & automation.

Business Process Owner: (Succondment) For JDE Technical Services Department for NZ- International Project for: SAP Integration, Moving 5+ ERP Legacy systems from 2 Business acquisitions Bell Tea NZ & Hummingbird into to 1 SAP ERP for JDE- JDE International lead project. Delivering SAP ECC, With 3PL ECC/WMS Integration & Cross integration with Microsoft Dynamics for CRM- SAP Interface Focused- MS Dynamics 365 - Part of the team to build, and release alongside SAP for front end systems. This will be my fourth MS Dynamics: Release within JDE. All of which I have been the JDE Functional Leadership.- The project is full time, to cleanse all data, To amend/change business processes to fit our new systems. From 5 separate ERP systems, to 1 SAP-ECC - Interfaced with Linfox ECC & WMS systems. Upon Go live, the role changed into Department BPO to directly resolve all data/IDOC/System function and access issues through business stabilization.- Machine Fixed Asset Management, Service Van operations, Supply of Spare parts and Machines from international suppliers and inter company, to our service techs/External Contractor Technicians & customers.- Maintain & Administrate MS Dynamics CRM 2013 for JDE - NZ & Australia.- Maintain & Administrate SFS Portal Access for our CS TeamVarious other tasks.

- Technical Job requests from End User Customers, Supplier Customers, and Internal Customers.- Technical Jobs, Problem Solving, Equipment & Job reporting, Fixed Asset Management.- CRM-NZ: Microsoft Dynamics - Established, created, implement Admin new CRM package for DE Coffee & Tea, Novemeber 2014.- CRM-Australia: Microsoft Dynamics - Established, created, implement, Admin new CRM package for Jacobs Douwe Egberts, January 2016.- CRM-JDE NZ ( BrewGroup): Microsoft Dynamics - Established, created, implement, Admin new CRM package for Jacobs Douwe Egberts, May 2017.- Warehousing, Fork Hoist, Stock Managment - From source to sale.- Customers/Industry: Street Cafes, Direct, Hotels, Leisure. In-Direct & Distributors.- Purchasing of Spare Parts & Coffee Machiner. Commercial Services to DE Head office, Head office Courier/Freight services- International Suppliers of Equipment. (Australia, Switzerland, Italy, Netherlands, USA, UK)- Freight/Logistics: Arranging nationwide logistics of coffee equipment via trucking or courier.- Freight/Logistics: Packing, Costing, Tracking, Invoicing. International Courier.- Preventative Maintenance Servicing, Scheduling, Parts Managment- Health & Safety Committee Member

Floating Manager, to cover Auckland stores, when site manager absent across multiple sitesProduct KnowledgeSales Skills ( SPT Internal Education Program )Sales documents (VCA), Pricing to customersTyre Fitments, Punctures, Alignments & BalancingTrack n TraceBook Freight with CouriersFiling, Invoicing & CreditsField Trips where neededStock Ordering / Stock Sourcing / Banking / Cash handling / StocktakeSupplier PricingMechanical KnowledgeProblem SolvingKnowledge of AS400 Data Base systemCustomer Service RetailSafety training ( SPT Internal Program )Ensure Customers requirements are metTrade Reference Checks & Opening Trade Accounts

- Outbound call cycle with sales targets and times to call ( 10 – 20 per day )- Processing customer orders via telephone, fax, email and mail- Creating Discounts for Customers- Sales support for South Island ( Working as a team with the on-road rep )- Sales Executive for South Island- Daily Targets ( $19,000 - $37,000 per day )- Updating Fire/Earthquake emergency procedures- Creating Emergency Folder, Allocating emergency wardens, Safety equipment updated- Generate Customer Monthly Reports- Customer rebate update & Upsell- Pricing and Product management- Freight Ordering- Orders, Backorders, Invoicing- Product Source, Confirmation & Freight- Call Center Systems Research

* Stock management* Truck Management WOF / REG / RUC* Acquiring New Accounts Daily ( Certain geographical areas ) ( 1 – 5 per day )* Outbound Sales ( Certain geographical areas )* Sales Targets ( $800 - $1500 per day )* Invoicing* Credits, Returns* Upsell furniture, electronics* Stocktake* Clean and set up retail area on Truck daily

* Answering Incoming Calls ( 20 – 50 per day )* Outbound calls to interest potential clients with intent to create new accounts* Dealing with Retail customers over the counter* Processing orders & requests via fax, phone and email* Managing around 100 accounts to which a personal touch is required to find out the customers needs and to compile pricing for the consumables and presenting this to the customer.* Creating Quotes/Fax Order forms personally for every customer, using only products that the customer was requiring* Research new and ever updating IT requirements for customers and upselling* Research and acquire new products for co-workers* Help with bi-monthly company special flyer that is distributed through NZ Herald* Daily sales budget

* Opening New Customer accounts (5 – 100 per day )* Closing Accounts ( 0 – 10 per day )* Credit Checks for new Ihug phone customers ( 5 – 100 per day )* Compiling all closure and opening of accounts to be sent to Telecom for Change-over to Ihug* Credit control management* General enquiries and complaint resolution for the Ihug phone service* Phone faults ( Assess, escalate, follow up )* New Call plans* Keeping Ihug call center updated with any changes to product or service with Ihug Phone