Brad Davis Email & Phone Number

Greenwich, CT, US

Kennesaw, Georgia, US

• Leading a dynamic global technology operations team, I oversee a diverse range of functions, including engineering, database administration, system administration, ServiceNow, application support, and tech support.
• Increased annual revenue of $700K by orchestrating the company's incident response team.
• Drove improvements in service management practices for enhanced operational efficiency by facilitating company-wide ITIL initiatives.
• Negotiated initial Enterprise Agreement (EA), leading to significant cost savings of approximately 400K in license expenses for the company.
• Headed the Information Security team and orchestrated a comprehensive restructuring of department processes and procedures to fortify the organization's cybersecurity posture.
• Executed swift migration of company to remote workspaces within a two-week timeframe during the COVID-19 pandemic, resulting in estimated cost savings of $7.2M by minimizing downtime.

Kennesaw, Georgia, US

• In a leadership capacity, I led the development and implementation of Change Control policies and processes. This initiative aimed to establish a standardized and efficient approach to managing changes within the.
• Reduced 33% of system outages by establishing Major Incident processes and procedures.
• Elevated system uptime by 0.7% and boosted $1.8M through enhanced operational reliability.
• Spearheaded continuous improvement initiatives by identifying areas for efficiency enhancement and implementing innovative solutions to boost overall infrastructure performance.
• Contributed to strategic decision-making and enhanced security measures by playing an integral role on the Change Advisory Board and Cybersecurity Steering Committee.
• Optimized response times, reduced resolution turnaround, and tracked key performance indicators (KPIs) by implementing ITIL processes and leveraging ServiceNow.

Kennesaw, Georgia, US

• Here, I conducted regular performance evaluations to provide constructive feedback and training for staff, supporting them in achieving their career and development goals.Collaborating closely with key stakeholders.
• Yielded $400K in license savings by consolidating Microsoft licenses into MPSA.
• Reduced ticket turnaround time by 40% by developing technology Service Level Agreements (SLAs).
• Minimized vendor count and generated $100K in savings in three years by executing the migration of VOIP phone service from 8x8 to Microsoft Teams.
• Recognized with the Founder's Award in 2020 among 500 employees for outstanding contributions, including preventing downtime during COVID-19, managing remote buildout of the Belize office, migrating the VoIP system.

Kennesaw, Georgia, US

• Under this role, I directed technical and administrative work to optimize systems management processes. I also oversaw department operations, including staff management, team collaboration, mentoring, and efficient.
• Decommissioned legacy servers, resulting in a streamlined and consolidated server count.
• Enhanced data security by implementing companywide disk encryption on all workstations.
• Improved collaboration and productivity across the organization by successfully migrating the company from Exchange to Office 365.

• During this job role, I established and implemented streamlined human resources policies, optimizing employee processes in critical areas, including hiring, terminations, and employee transfers. This initiative aimed.
• Administered effective project management by implementing strategic planning, defining project goals, and outlining necessary steps.
• Achieved operational efficiency and resource optimization by consolidating Virtual Server infrastructure from 107 virtual machines to 48.
• Orchestrated migration of production servers into the hosted data center, decommissioning all legacy systems and transitioning to new Server 2012 R2 servers.

Atlanta, Georgia, US