Brad Dougherty Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Apple/macOS Support CoordinationCreate, update, respond to incidents using Cherwell service manager (HEAT formerly)Coordinate Apple/Mac desktop support, including research labs, instructional labs and instrumentation machinesManage computers/devices in JAMFBackup, image and prepare incoming/outgoing Mac’s for university use using Casper Imaging toolsCreate / setup Windows virtual machines in SCCM using Parallels and VMware for use in macOSDevelop, train and supervise student Mac techniciansManage computer replacement inventoryOversee Mac loaner laptop inventoryDevelop and update technical support documentation in the Tech Wiki and UWM KnowledgebaseDiagnose and perform Certified Apple warrantied repairs in campus Tech RepairAct as liaison between clients and vendorsCollaborate with R&D on implementation of new policies and proceduresSupervisor RoleSchedule technician appointments and manage technician work schedulesReview student applications and interview prospective student techniciansProvide work directions to team membersReview, change, and develop support work processesDevelopment/training for technicians and end user best practicesSecurityIdentify and respond to security incidentsMonitor and respond to antivirus notificationsComplete supervisory portion of security rebuild process (backup, software inventory, extraction, assign image task and software deployment tasks)Access ManagementAdd/remove membership on security distribution groups using Active DirectoryCreate and manage groups for domain resources (printers, network shares, office and instructional space computers)Add/remove membership to proprietary file sharesProcess and approve remote desktop access and VPN access requestsReview security access / membership model at department or research lab level upon requestPurchasing & Asset TrackingReceive and deploy computers and peripherals from vendorLifecycle inventory

Atlanta, Georgia, Us

Provides operational and technical support to all administrative users, faculty and students. Install, deploy and maintain all computers, printers, phones and associated technology. Provide user support to clients and resolve issues ensuring system integrity. Manage all local servers and assist remote network, telecom and server teams with installation, maintenance and system upgrades. Budget and order all school technology. Software management and installation on all student and administrative computers.Manage student employees who work in the school media resource center.

Sussex, Wisconsin, Us

Provide first line support for Software, PC and Network operationsDiagnose, troubleshoot and resolve hardware / software problems via HEAT call tracking softwareProvide timely, professional, courteous and high quality customer service on a daily basisMaintain knowledge of proprietary software developed in-house at Quad/Graphics Perpetuate solid written and oral communication between customers and other departments

Milwaukee, Wi, Us

Migrated College of Health Sciences website to content management system: Common Spot Web CMSRedesigned existing images and elements to conform to content management protocols using Adobe Dreamweaver, Photoshop, and AcrobatProofed, redesigned, and revised website content

Milwaukee, Wisconsin, Us

Designed forms and Excel macros using Microsoft InfoPath and Visual BasicAdministered and developed intranet sites in Microsoft SharePointDeveloped workflows using Microsoft Visio and K2 Maintained customer and product databases

Us

Provided Tier 2 IT support for Milwaukee Journal Sentinel employees and clientsTicketed and resolved help desk inquiriesMaintained, monitored, supported production and test serversManaged server backups locally and at remote facilitiesAssisted network engineers on server rebuilds, workstation re-images, deployments, hardware installationsCreated / executed a variety of specialty print jobs

Produced unique station imaging / advertising for WLUM-FM & WJZI-FMWrote / Produced / Voiced commercial advertising for WLUM-FM, WJZI-FM, WMCS-AMWeekend / Fill-in on-air talent for WLUM-FM / WJZI Overnights 2002-2004Primary backup for the Milwaukee Radio Alliance Production Director

Grosse Pointe Farms, Mi, Us

Executed street level marketing strategies and remote broadcasts as part of the promotions teamResponsible for local and national advertising productionPrimary backup for the MRG Production ManagerProducer – Rock and Roll Roots on WKLHTraffic Reporter for WKLH/WJMR/WFMR/WLZR

Edited and produced local advertisingRecord station PSA'sAssist Production Director

Bachelor Of Science (B.S.), Information Science/Studies

Associate Of Science (A.S.), Radio Broadcasting