Brad Dowhaniuk Email & Phone Number

Plano, Tx, Us

Kista, Stockholm, Se

Manage in-building project execution and delivery strategies in collaboration with external customers and internal teams. Was responsible for people management, project delivery, competence development. Supported the Business Development, by assisting with market penetration strategies, proposals, and technical presentations to prospective customers. Identify and implement operational efficiencies, promote knowledge sharing, and drove automation and cross-functional coordination to reduce OPEX and enhance customer satisfaction.

Kista, Stockholm, Se

Responsible for driving sustainable and progressive changes in operations, business flows, and internal functions. Identified, support and drove impactful transformations that enhanced customer, operational, and financial performance. Instrumental in pushing the boundaries of improvement initiatives, fostering a culture of continuous advancement, setting targets, and managing operational performances. Accelerated service delivery, efficiency, and performance. Used Global Service Centers and Global Competence Hubs to build a transformational environment that supports global efficiency and profitable growth.

Kista, Stockholm, Se

Dedicated, strategic leadership, guidance and customer management for complex and/or large programs. Focused attention on end-to-end implementation and outcomes with Customer satisfaction.

Kista, Stockholm, Se

Overall Responsible for program execution, program profitability and primary program liaison with customers for assigned programs. Primary responsibility for budget, margins and related program growth for existing and future customer base. Represent the role of CFR for the account team for assigned opportunities.

Kista, Stockholm, Se

Strategic and tactical direction of the delivery organization. Manage day-to-day operational matters related to account management, engagement management, and project management. Develop and implement both short and long-term plans, policies and procedures. Manage an operation staff of 300+ SA/SI employees and Project Managers both onshore and offshore. Focus on execution, product upsell and delivering exceptional customer service support and management. Continually strive to build and develop CSI Operations while maintaining fiscal responsibility and placing a strong focus on customer retention and satisfaction.

Kista, Stockholm, Se

Responsible for understanding customer technical requirements and schedule of expectations. Proper translation of information into an engineering activity forecast and cost estimate. Ensured customer expectations are captured accurately (SOW) and are known and understood by all contributing partners inside engineering teams. Ensuring the appropriate staff is assigned to his/her projects, as deemed necessary to meet or exceed objectives and customer needs. Provided leadership and support to direct reports of 200+ and all aspects of engineering activities related to our customers.

Ca

Directly responsible for setting overall business objectives for the department in alignment with corporate requirements and Deployment Services objectives. Directly responsible for the strategic planning/direction of organization in alignment with priorities and objectives. Provide leadership in driving actions to continuously improve customer and employee satisfaction. This position develops and implements programs/strategies necessary to manage schedules, quality, costs, spending, and service. Position interfaces with other internal organizational department heads throughout Nortel, as well as all levels of customer management to achieve account performance targets.

Ca

Responsible for providing leadership and direction to all members of our global operations and sales/account teams. Specifically this entails providing all inclusive customer support that delivers the right solution to the customer. From building, developing and evolving teams of professionals to meet the customer commitments to the accountability of overall account/customer metrics to working with project management, supply and chain delivery, installation and repair services, technical support and finances.

Ca

Recognized strengths in proactive customer relations and satisfaction, sales staff support, problem solving & troubleshooting of account maintenance. Responsibilities also include successfully resolving escalated customer service issues, training, motivating and mentoring employees while upholding budget standards

Vancouver, British Columbia, Ca

ATI was an International division of Telus to Project Manage complex telecommunication switch Networks projects. The entailed coordinated planning, execution and completion of installation activities. Ensured proper integration of hardware and software into new and existing customer’s communication networks. Implemented policies to increase installation and customer support efficiency.

Vancouver, British Columbia, Ca

Analyzed forecasts, completed network planning, constructed design plans and provided technical support for DMS and Microtel switching equipment.Provided Technical Support and Engineering of Nortel Switching Products. Provisioned Networks and completed cost analysis.

Telecom

Bba, Business Administration

Operations Leadership

Green Belt Certfied