Brad Dowhaniuk Email and Phone Number
With extensive experience in a Fortune Global 500 organization, I have excelled in executing in-building project strategies and fostering customer satisfaction through operational efficiencies, while cultivating a robust environment for knowledge sharing and automation. My focus on people management and project delivery, complemented by a Six Sigma Green Belt certification, has empowered us to streamline operations and enhance service quality.My most recent roles have been marked by driving progressive operational and business flow changes, which significantly boosted our performance metrics. By leveraging global service centers and competence hubs, we've achieved a harmonious balance between global efficiency and profitable growth. These strategic initiatives have not only reduced OPEX but have also reinforced our market position through improved customer relations and solutions engineering.
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Vice President Managed ServicesOnesource Building TechnologiesPlano, Tx, Us -
Customer Operation Leader, Indoor SolutionsEricsson Jan 2020 - PresentKista, Stockholm, SeManage in-building project execution and delivery strategies in collaboration with external customers and internal teams. Was responsible for people management, project delivery, competence development. Supported the Business Development, by assisting with market penetration strategies, proposals, and technical presentations to prospective customers. Identify and implement operational efficiencies, promote knowledge sharing, and drove automation and cross-functional coordination to reduce OPEX and enhance customer satisfaction. -
Head Of Network Engineering TransformationEricsson Nov 2018 - Jan 2020Kista, Stockholm, SeResponsible for driving sustainable and progressive changes in operations, business flows, and internal functions. Identified, support and drove impactful transformations that enhanced customer, operational, and financial performance. Instrumental in pushing the boundaries of improvement initiatives, fostering a culture of continuous advancement, setting targets, and managing operational performances. Accelerated service delivery, efficiency, and performance. Used Global Service Centers and Global Competence Hubs to build a transformational environment that supports global efficiency and profitable growth.
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Vice President Of Operations, Centurylink Customer UnitEricsson Aug 2014 - Nov 2018Kista, Stockholm, SeDedicated, strategic leadership, guidance and customer management for complex and/or large programs. Focused attention on end-to-end implementation and outcomes with Customer satisfaction.
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Executive Director, Project OperationEricsson Mar 2014 - Jul 2014Kista, Stockholm, SeOverall Responsible for program execution, program profitability and primary program liaison with customers for assigned programs. Primary responsibility for budget, margins and related program growth for existing and future customer base. Represent the role of CFR for the account team for assigned opportunities.
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Director, Consultant And Solution Integration (Csi)Ericsson Jul 2013 - Mar 2014Kista, Stockholm, SeStrategic and tactical direction of the delivery organization. Manage day-to-day operational matters related to account management, engagement management, and project management. Develop and implement both short and long-term plans, policies and procedures. Manage an operation staff of 300+ SA/SI employees and Project Managers both onshore and offshore. Focus on execution, product upsell and delivering exceptional customer service support and management. Continually strive to build and develop CSI Operations while maintaining fiscal responsibility and placing a strong focus on customer retention and satisfaction.
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Director, Engineering And OperationsEricsson Jan 2010 - Jun 2013Kista, Stockholm, SeResponsible for understanding customer technical requirements and schedule of expectations. Proper translation of information into an engineering activity forecast and cost estimate. Ensured customer expectations are captured accurately (SOW) and are known and understood by all contributing partners inside engineering teams. Ensuring the appropriate staff is assigned to his/her projects, as deemed necessary to meet or exceed objectives and customer needs. Provided leadership and support to direct reports of 200+ and all aspects of engineering activities related to our customers.
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Director Of North America Cdma Operations Verizon WirelessNortel May 2005 - Jun 2010CaDirectly responsible for setting overall business objectives for the department in alignment with corporate requirements and Deployment Services objectives. Directly responsible for the strategic planning/direction of organization in alignment with priorities and objectives. Provide leadership in driving actions to continuously improve customer and employee satisfaction. This position develops and implements programs/strategies necessary to manage schedules, quality, costs, spending, and service. Position interfaces with other internal organizational department heads throughout Nortel, as well as all levels of customer management to achieve account performance targets. -
Customer Operation LeaderNortel Sep 2001 - 2005CaResponsible for providing leadership and direction to all members of our global operations and sales/account teams. Specifically this entails providing all inclusive customer support that delivers the right solution to the customer. From building, developing and evolving teams of professionals to meet the customer commitments to the accountability of overall account/customer metrics to working with project management, supply and chain delivery, installation and repair services, technical support and finances.
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Senior Operation ManagerNortel 1998 - 2001CaRecognized strengths in proactive customer relations and satisfaction, sales staff support, problem solving & troubleshooting of account maintenance. Responsibilities also include successfully resolving escalated customer service issues, training, motivating and mentoring employees while upholding budget standards
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International ConsultantTelus International 1992 - 1998Vancouver, British Columbia, CaATI was an International division of Telus to Project Manage complex telecommunication switch Networks projects. The entailed coordinated planning, execution and completion of installation activities. Ensured proper integration of hardware and software into new and existing customer’s communication networks. Implemented policies to increase installation and customer support efficiency. -
Network EngineeringTelus 1980 - 1992Vancouver, British Columbia, CaAnalyzed forecasts, completed network planning, constructed design plans and provided technical support for DMS and Microtel switching equipment.Provided Technical Support and Engineering of Nortel Switching Products. Provisioned Networks and completed cost analysis.
Brad Dowhaniuk Education Details
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Nait (Northern Alberta Institute Of Technology)Telecom -
Kennedy Western UniversityBusiness Administration
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North Carolina State University - College Of ManagementOperations Leadership
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Six SigmaGreen Belt Certfied
Frequently Asked Questions about Brad Dowhaniuk
What company does Brad Dowhaniuk work for?
Brad Dowhaniuk works for Onesource Building Technologies
What is Brad Dowhaniuk's role at the current company?
Brad Dowhaniuk's current role is Vice President Managed Services.
What schools did Brad Dowhaniuk attend?
Brad Dowhaniuk attended Nait (Northern Alberta Institute Of Technology), Kennedy Western University, North Carolina State University - College Of Management, Six Sigma.
Who are Brad Dowhaniuk's colleagues?
Brad Dowhaniuk's colleagues are Mark Nutley, Steven Neal, Anthony Nguyen, Ana Paula Flores Pineda, Nick Hays, Lorraine Horton, Barry L. Vaughn Jr..
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