Brad Durant Email & Phone Number

Mandeville, La, Us

• Operated autonomously in all facets of business, i.e., strategic planning, operations, merchandising, and marketing; proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development, and price negotiations.• Demonstrated outstanding courtesy and strong interpersonal skills in all customer interactions; implemented all business-building expectations through web presence and social marketing.• Strong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of communication, collaboration, and accountability.

Us

• Expanded customer base by advertising bank products to customers and supported a large volume of accounts.• Trained ten new employees on policies and procedures, loan guidelines and computer systems resulting in new employees being effective members of the department faster• Customers consistently returned satisfaction surveys with 100% (or outstanding) resulting in repeat business and referral business.• Acted as the first line of communication in the absence of the bank manager.• Provided assistance with all banking operations to include coordinating branch coverage and work schedules.• Referred and cross-sold products, services and constantly exceeded the required goals

• Delivered exceptional customer service through assistance in questions, procedures and accomplishing client objectives.• Achieved bank revenue goals through individual sales and coaching staff to drive new leads through daily customer contact opportunities.• Assisted in providing leadership, motivating and training employees to increase bank revenue goals along with customer performance goals.• Assisted in branch monetary audits along with individual cash drawer audits.• Applied and followed federal and bank policies in new sales transactions.• Complied to operational procedures and risk management policies.

• Assisted branch with acquiring new customers by canvassing local business.• Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer.• Worked closely with management to strategize sales techniques to increase branch production and customer service.• Maximized on sales behaviors to increase individual consumer, business, and lending goals.• Consistently recognized as top performer with balanced production in the district.

• Repeatedly obtained #1 in sales company wide.• Attained fast-track promotion through series of increasingly responsible positions.• Communicate with customers, employees and other individuals to answer questions and explained information.• Participated in various incentive programs and contests designed to support achievement of production goals.• Analyzed applicants’ financial status, credit and property evaluation to determine feasibility of granting loan.• Trained new employees on company customer service policies and service level standards.

• Top five in teller transactions in Benton County.• Promote bank services and products.• Increase sales month to month by consistently promoting services and upselling to customers.• Open new customer accounts, including checking, savings, and lines of credit.• Research and resolve customer issues on personal savings, checking, and lines of credit accounts.

Tulsa, Ok, Us

• Operated mobile equipment (heavy equipment, forklift, cranes, yard vehicle, and lift truck) to move materials/products between warehouse/manufacturing facilities. • Utilized computer software to identify materials/goods, ensure accuracy of purchase orders and maintain inventory.