Working to discuss recommended repairs with customers while providing support to technicians and their needs. Earned a high level of trust by accurately explaining repairs which were needed and those which could be scheduled at a later date while the customer could budget for such repairs. Routinely checking on supplies needed by technicians in order to maintain a steady workflow. Verifying hours logged by technicians and preparing their weekly reports. Attained ASE Service Consultant certification at this time.

Serviced existing accounts and brought back accounts that had been lost due to neglect and fraudulent activities. Identified sources of shrink and worked with Human Resources to minimize losses.

Managed existing accounts and signed on new accounts to improve sales. Provided technical assistance when needed in order to gain trust and sales.

Marketed and sold new and used automobiles. Worked to gain a high level of trust by being completely transparent in order to gain repeat customers and referrals.

Managed and established wholesale accounts. Implemented consignment and stocking programs to improve sales and profitability. Provided automotive technical assistance to customers in order to improve customer relationships. Overall growth averaged 35% during this time.

Marketed new and used Harley Davidson motorcycles using every possible resource.  Developed a customer base by building relationships with sold customers through strong follow up. Developed international relationships and sold units through a broker.

Maintained an inventory of auto parts and office supplies. Scheduled services and maintained communications with customers regarding repairs. Monitored and cut spending with regards to shop supplies and utilities. Increased profit margins and repair order averages. Technical understanding of modern automotive systems. Ability to inform and educate the customers with regards to repairs. Bridged the gap between technicians and customers by translating technical data. Managed extended warranty claims.