Brad Fredrickson Email & Phone Number

• Customer Success Operations Analyst
• Interface with other departments including Contracts, SDO, Cloud Ops, and Development to ensure clientsare assisted in a timely manner.
• Design, document, and implement new workflow processes.
• Resolve customer escalation issues, often during high intensity situations.
• Spearhead Incident Report requests from clients, including write and deliver the customer facing reports.
• Receive and resolve clients licensing request.Customer Success Technical Analyst

Kansas City, Missouri, United States

-Serve as the first line to investigate and resolve client problems received via phone, ticket or other electronic means-Triage and escalate issues by using applicable monitoring and troubleshooting tools-Provide exceptional customer service via phone and email as appropriate while documenting investigation and issue resolution-Adhere to policies and.

Bachelors, Bible/Biblical Studies

Bachelor Of Arts - Ba, Bible/Biblical Studies