Bradford Gallivan Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Marlborough, Massachusetts, United States

Reduce Costs though Process Improvement, Root Cause Analysis, & Managing Customer Expectations. Oversee supply chain related projects to reduce expenses and enhance the customer experience. Report to Product Engineering Group.Selected accomplishments:• Developed and executed a streamlined work process to identify and prioritize issues using Pareto analysis and decrease occurrences and time to resolution while enhancing efficiency. Achieved significant improvement in supply chain related complaints.• Mapped out current processes, identified barriers and stall points, root causes, and non-value-added steps toward closure, improving days open metric for customer complaints 25% and responsiveness to customers.• Appointed as a permanent member of DuPont’s Product Engineering Group Internal Audit team, leading at least 3 internal ISO Audits annually to analyze, diagnose, and improve company’s most pivotal supply chain.

Marlborough, Massachusetts, United States

Managed supply chain initiatives to cut costs and improve customer satisfaction, reporting directly to the Production Planning Group.Selected accomplishments:• Spearheaded project to reduce shipping temperature excursion complaints with supply chain root causes +40%. Program maintained similar gains year-over-year.• Shaped RCIs utilizing Apollo Root Cause methodology and resolved the majority of supply chain related customer complaints and requests, including using resources Apollo, Fishbone, FMEA, and 5 why.• Accomplished significant reduction in FIFO incidents at both manufacturing sites through implementing thorough processes, educating teams, and decreasing risk.

Marlborough, Massachusetts, United States

Provided leadership, training, customer support, problem solving and policy implementation.Selected accomplishments:• Facilitated obtainment of $2M in overdue receivables and corrected the issue by leading team responsible for the design and execution of new top-tier consignment process.• Researched shipping trends to Canada and identified alternatives that facilitated the renegotiation of terms, cutting annual costs by $50K.