Bradford Gallivan Email & Phone Number

Boston, MA, US

Marlborough, Massachusetts, United States

• Reduce Costs though Process Improvement, Root Cause Analysis, & Managing Customer Expectations. Oversee supply chain related projects to reduce expenses and enhance the customer experience. Report to Product.
• Developed and executed a streamlined work process to identify and prioritize issues using Pareto analysis and decrease occurrences and time to resolution while enhancing efficiency. Achieved significant improvement in.
• Mapped out current processes, identified barriers and stall points, root causes, and non-value-added steps toward closure, improving days open metric for customer complaints 25% and responsiveness to customers.
• Appointed as a permanent member of DuPont’s Product Engineering Group Internal Audit team, leading at least 3 internal ISO Audits annually to analyze, diagnose, and improve company’s most pivotal supply chain.

Marlborough, Massachusetts, United States

• Managed supply chain initiatives to cut costs and improve customer satisfaction, reporting directly to the Production Planning Group.Selected accomplishments:
• Spearheaded project to reduce shipping temperature excursion complaints with supply chain root causes +40%. Program maintained similar gains year-over-year.
• Shaped RCIs utilizing Apollo Root Cause methodology and resolved the majority of supply chain related customer complaints and requests, including using resources Apollo, Fishbone, FMEA, and 5 why.
• Accomplished significant reduction in FIFO incidents at both manufacturing sites through implementing thorough processes, educating teams, and decreasing risk.

Marlborough, Massachusetts, United States

• Provided leadership, training, customer support, problem solving and policy implementation.Selected accomplishments:
• Facilitated obtainment of $2M in overdue receivables and corrected the issue by leading team responsible for the design and execution of new top-tier consignment process.
• Researched shipping trends to Canada and identified alternatives that facilitated the renegotiation of terms, cutting annual costs by $50K.