Brad Gemberling Email & Phone Number

Annecy, Auvergne-Rhône-Alpes, Fr

Annecy, Auvergne-Rhône-Alpes, Fr

Annecy, Auvergne-Rhône-Alpes, Fr

Annecy, Auvergne-Rhône-Alpes, Fr

Muncie, In, Us

Muncie, In, Us

The Manager, Information Technology, leads the team responsible for the oversight and daily management of all aspects of desktop design, software deployment, inventory of systems, desktop support, LAN support and technology implementations. The position assists in the development of new and innovative services that benefit employees and clients of Ontario Systems with a focus on providing a vision for growth and excellent customer service. The position also provides guidance and leadership to the team, maintaining job satisfaction and excellent work performance.• Provide timely feedback and coaching on various areas such as efficiency, accuracy, timeliness, industry knowledge, productivity, and teamwork to enhance employee development.• Provide direct reports with the tools, technology and training to be successful.• Prepare and complete the annual evaluation process for every direct report forwarding appraisal to the Human Resources Department by the due date.• Participate in hiring process of staff.• Develop, communicate and enforce compliance with all Standard Operating Procedures (SOPs) and policies.• Develop an annual operating budget and ensure that the spending targets are met.• Be a trusted business partner and maintain a high level of confidentiality.• Manage resources by setting common service delivery, communication and escalation procedures; continually evaluate processes to determine best practices to meet service goals.• Ensure business applications are available to end users and provide training, online tools, or similar tools to end users to promote better usage and value of the technology used to drive the business.• Partner with vendors for the procurement of new systems technologies, oversee installation, and resolve adaptation issues.• Track and analyze trends in support requests and generate statistical reports to identify cost of support and capacity planning.

Muncie, In, Us

Muncie, In, Us

The purpose of the Deployment Administrator at Ontario Systems is to ensure reliable, easy deployments, on demand, anywhere, anytime, and provide all levels of support, administration, maintenance, and planning in the areas of software deployed hosted, managed services, or to the cloud.Own and maintain the deployment configurations for the designated hosted products including all stack configuration detail and knowledge transfer into the organization.Ensure reliable, easy deployments, on demand, anywhere, anytime.Own and maintain the performance and scalability recommendations for the operational hosted product(s). Design, configure, install, maintain, and upgrade the local area network (LAN) and wide area network (WAN) and provide technical support to various departments and users with regards to LAN/WAN of the hosted center for all hosted deployments.Install, monitor, maintain, and upgrade all network, systems and infrastructure related to hosted applications including system and server engineering, telephony systems (TDM and VoIP), network engineering, and operational process and procedure development and implementation.Work through the automation of deployment for core component deliverables. Provide insight and automation of repetitive tasks to allow for reliable delivery of deployed systems and configurations.Draft and publish white papers on deployment, scalability, and best practices for the designated hosted product(s).

Muncie, In, Us

Project lead on IT projects. Assist in annual IT budget planning.Coordinate the cost analysis and planning of new IT infrastructure and services.Responsible for IT security.Data Center capacity planning.Maintain system uptime and SLA’s.Support and maintain servers in a mixed Windows and Linux environment. Maintain a Microsoft Exchange email system.Management of Cloud Infrastructure and SaaS deployments. Plan and support Enterprise SAN environments. Primary Backup Administrator.Utilize Active Directory Services as the core user authentication method.Design and implement new servers utilizing VMWare and Hyper-V virtualization technology. Support basic network troubleshooting issues. Provide 2nd and 3rd tier technical support for end users.Assisted organization in achieving PCI and SAS70 certifications.Technologies/Skills:Microsoft Active DirectoryMicrosoft Dynamics CRMMicrosoft Exchange ServerMicrosoft Hyper-V serverMicrosoft Office Communications Server 2007Microsoft Server NT/2000/2003/2008 Microsoft SharePoint ServerMicrosoft SQL Server Microsoft System CenterMicrosoft Windows XP/Vista/7VMWareIntersystems Caché BlackBerry Enterprise ServerDell ServersEMC SAN’sLinux/Red HatSymantec BackupExec and NetBackupDisk and Tape Backup

Muncie, In, Us

Client support of proprietary debt collection software and its functionality with proprietary automatic dialing hardware and software. General working knowledge of telephony technologies required. Testing T1 voice lines, ISDN/PRI, for integrity. Work with T1 vendors at client sites to test and maintain the automatic dialer hardware and the telephony technologies used.

Boulder, Co, Us

Electronic Monitoring of house arrest, parole, and other criminal offenders.Customer Service call-center representative.Data entry.New client setup.Enter offender movement schedules into system.Contact law enforcement officials and agencies regarding electronic monitoring status such as when an electronic monitoring client is out of compliance with stated parameters.Coordinate and dispatch field technicians to connect and disconnect offender electronic monitoring equipment, and to investigate any out of compliance issues such as tampering with the equipment or movement outside of schedule.

Camera and teleprompter operator for local FOX affiliate nightly newscast.

Muncie, In, Us

Muncie, In, Us