Responsible for the full-spectrum lending activity within the RegionResponsible for training and managing credit team to ensure prudent credit decisions and effective maintenance of dealer relationshipsWorks with the Corporate Matrix Manager to ensure compliance of all state and federal regulations, and to define and enforce all Wells Fargo Dealer Services core auto lending practices, policies, and proceduresAnalyzes information received from credit applications and credit reporting agencies to make prudent credit decisionsNegotiates terms and conditions of credit decisions with dealers, leveraging risk versus reward to ensure credit quality and profitabilityConcurs on loan decisions recommended by Credit Analysts (CLU1/CLU2) and Sr. Credit Analysts (CLU3) with lesser credit authorityRegularly communicates and cooperates with all departments in the Region to resolve issues and promote best practices within Wells Fargo Dealer Services, associated vendors, and national account relationshipsCompletes, analyzes, and documents regularly scheduled audits to evaluate team member performance and to provide coaching and counseling to team members in areas of improvementEstablishes, monitors, and promotes weekly funding goals for Credit Analysts and Sr. Credit AnalystsPrepares and presents information for regularly scheduled department meetings to educate and motivate credit team members

Signed up 90 new retail dealers.Manage retail finance relationships with 90 dealers.Conducted face-to-face visits with dealers in order to build relationships with dealership staff.Trained dealership F&I staff on financial products and services offered by the company.Have grown my area year over year.

• Management of 18 Chrysler, Jeep and Dodge dealers in Metro and secondary. markets in Wichita Kansas market.• Creation of Break Even Analysis reports for dealership to help them to return to profitability.• Mitigated losses of over five million dollars.• Conducted face to face visits in order to build relationships with dealership personnel.• Acquired over six million dollars in wholesale outstandings.• Cascaded strategies down to the Retail Credit, Dealer Credit and Call Center Management teams.• Trained dealership personnel on financial products offered by the company. • Implemented an E-Contract process with Finance and Insurance managers.• Monitored over 114 million in retail/lease outstandings.

Reviewed and critiqued monthly dealer financial statements in guiding them to improved financial stability and profitability.Analyzed cash flow and evaluated working capital to improve dealer P&L.Developed action plans for unprofitable and poorly performing dealers.Conducted financial audits for both existing and targeted dealers.Analyzed wholesale dealerships every three years and recommended improvements.

Successfully manage the wholesale and retail financial requirements of 18 Chrysler, Dodge and Jeep dealers in the greater Wichita area and secondary markets.Manage the efficient processing and collection of over $120M (plus $50M wholesale) in retail and lease outstandings.Effectively demonstrate to dealers the most effective ways that can help them reduce costs and improve profitability.Aggressively market Chrysler Financial products and services to dealers that result in increased market share for the group.Conducted face-to-face visits with dealers in order to build relationships with dealership staff.Trained dealership F&I staff on financial products and services offered by the company.Brad Gilbert Two; Major AccomplishmentsTurned around under-performing dealerships by creating a "Break-Even Analysis" report that identifies weak business practices that can be turned into opportunities for change and a return to profitability.Mitigated dealer losses of over $5M by devising a successful plan for salvaging inventory transition costs.Identified and cascaded "Best Practices" down to the Retail Credit, Dealer Credit and Call Center Management teams to improve efficiency and productivity.Acquired over $5M in wholesale outstanding by developing and presenting a winning cost/benefit analysis that showcased why Chrysler Financial was the dealers best choice.Implemented an E-Commerce process with F&I managers that standardized the process and decreased approval time.

Directed a call center with a staff of 7 Customer Service Supervisors and 55 Customer Service Representatives (CSRs).Coordinated a computer dialer campaign that reduced delinquencies by 12%Emphasized employee development through planed growth assignments and training.Identified, hired and trained a talented group of CSRs who achieved an 80% retention rate.Successfully merged two CSR groups analyzed call volume trends and organized work schedules to reduce wait times by 12%.Oversaw the recruitment, training and development of new call center employees.