Innovative IT Consultant with expertise in Network Architecture, Digital Transformation, and several Low Voltage security ecosystems.

• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.• Explained technical information in clear terms to promote better understanding for non-technical users.• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.• Used ticketing systems to manage and process support actions and requests.• Configured hardware, devices, and software to set up… Show more • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.• Explained technical information in clear terms to promote better understanding for non-technical users.• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.• Used ticketing systems to manage and process support actions and requests.• Configured hardware, devices, and software to set up workstations and servers.• Configured network devices such as firewalls, routers, switches, and wireless access points.• Used RMM and PSA software to monitor company assets, apply preventative maintenance measures, and resolve issues.• Created and terminated user's accounts from start to finish in all business applications.• Searched for new technical solutions to repeat problems and where applicable created training and administration policies for new business applications.• Field traveled to audit infrastructure and company policy practices; as well as, provided training for internal staff. Show less