● Customize CA Service Desk Manage to fit the customer’s needs (Custom Spel Code, Form Modifications, System Administration, Reports, etc)● Migrate Users from other Ticketing systems over to CA Service Desk Manager

● Write programs in ASP, Javascript, Vbscript, Microsoft SQL, HTML, HTMPL, Perl and Microsoft Access● Install and configure CA Service Desk Manager 12.7● Customize CA Service Desk Manage to fit the customer’s needs● Assist in integrating CA Service Desk manager with ITCM, CA Process Automation Manager, CABI, CA Spectrum, CA Service Catalog and CA ITAM ● Perform large scale software updates from CA Service Desk 11.2 to CA Service Desk 12.6 and CA Service Desk 12.7● Manage CA Service Desk environment for large, production implementation of Service Desk (Custom Spel Code, Form Modifications, System Administration, Reports, etc)● Create training material to help users better understand the system● Configure CA Nimsoft Service Desk

● Write programs in ASP, Javascript, Vbscript, HTML, HTMPL, Perl and Microsoft Access● Manage CA Unicenter Service Plus Service Desk Release 6● Upgrade CA Unicenter Service Plus Service Desk Release 6 to CA Unicenter Service Plus Service Desk Release 11.2● Develop reports for CA Unicenter Service Plus Service Desk using Access, SQL, CA Cleverpath Forest and Trees, CA Business Intelligence and HTML● Update CA Service Desk Manager HTMPL pages● Maintain 4 Windows 2003 servers● Develop and Implement processes for improving customer service utilizing the ITIL Framework

● Write programs in ASP, Javascript, Vbscript, HTML, Visual Basic and Microsoft Access● Responsible for all hardware, software, and network operations and troubleshooting.● Maintain computer resources, including 100+ workstations, 2 domain servers, and 2 web servers● Responsible for user management in Active Directory and Microsoft Exchange Server● Develop and implement an it disaster recovery plan● Manage a Norstar Telephone system

● Write programs in ASP, Javascript, Vbscript, HTML, Visual Basic and Microsoft Access● Develop and maintain mapping programs using ESRI MapObjects, and ESRI ArcMap● Develop, maintain and administer our intranet as well as the internet site● Manage and maintain our Windows 2000 server with IIS 5.● Generate Reports using Microsoft Access 2000, Microsoft Access 97, and html● Develop programs to improve operations● Work closely with Accounting for reporting solutions, and policy enforcement● Support users with software and hardware issues● Support users in remote locations via telephone, web, and remote desktop

● Write programs in Quiz, AS400 Query, IC1, Visual Basic and Microsoft Access● Generate Reports using Growth Power, IC1, Microsoft Access, Microsoft Excel, and Quiz● User maintenance in AS400, IBM Mainframe and NT file server● Support users with software and hardware problems● Assist in managing an International help desk● Manage Lucent Definity telephone switch and Intuity Audix voicemail system● Perform data backup and recovery