Throughout my time at Openreach I have enjoyed helping New Recruits to learn and improve whether that be giving advice or going to meet them in person and help out. I took every opportunity to buddy and help out where I could. As of 16/9/18 I am now a full time Senior Service Delivery Engineer for an NR team. This means I am the most experienced engineer on the team and my main role is to provide help and support to those learning or struggling with the role. It is my duty to help out where I can and ensure NR’s are improving all the time, preparing them for their move from NR to Regional Teams.

I joined Openreach straight from Sixth Form in April 2013 on the Apprenticeship Programme, which is a 2 and a half year Apprenticeship. As of 30th October 2015 I successfully completed the Apprenticeship and I am fully qualified as a telecoms engineer. I hold a lead role on my team for testing, this includes improving the testing statistic for my team by taking calls for any queries. I also advise when to test and when not to test. I have also been holding team huddles to increase our TRC rate.I have been getting experience in management by covering my manager’s role as well as others.

As well as my full time role as a Telecommunications Engineer at Openreach, I am also a youth officer/union representative for the Communication Workers Union. This role entails taking calls from colleagues around the country asking for advice and help. I help out as much as possibly and try find the answer they are looking for as soon as possible. If I am unable to give them an answer I will co-ordinate with full time Union workers and raise a case to try find the answer. If I am still unable to do so I will then pass them onto the Union’s full time workers who will know. I have recently stopped working with the union to pursue a management role.