Brad Grantham Email & Phone Number

Bridgeport, TX, US

San Francisco, California, US

South San Francisco, California, US

- Support of PC & MAC Platforms & Operating Systems. - Responds to dispatched assignments usually involving the installation, repair or maintenance of computer hardware. - Computer replacement program initiatives, including System Level Migrations, Data Migrations, - Application Install and Configuration on PC & MAC systems. - Coordinate, manage and.

Novato, CA, US

- Maintained technical infrastructure including desktop systems, hardware, software, servers, and printers. - Configured, managed, and troubleshot company-issued technical equipment (e.g. phones and laptops), ensuring proper inventory, licensing, security, and functionality. - Provisioned accounts during employee onboarding and offboarding. - Documented.

Vallejo, CA, US

- Supervised a Tech Team of four.- Acted as a point of escalation for technical and customer support issues. - Ordered, received, deployed, tracked, updated, managed, retired, and e-wasted assets through their life cycle.- Reviewed and wrote user facing and technical documentation and posted on SharePoint.- Managed ticket queue and answered phone for the.

- Troubleshot issues on macOS and Windows in person and remotely.- Documented troubleshooting and other technical knowledge using Jira.- Worked with managers to build and deploy (some internationally) systems for new hires in a timely manner.- Administered Macs using Jamf.- Supported A/V in conference rooms using Google Meet.

Lehi, Utah, US

- Communicated with clients via Slack, Gmail, and in person.- Tracked tickets via Zendesk.- Created and updated user facing and technical documentation.- Ordered and tracked IT assets via Amazon and CDW.- Assisted in managing networks, macs and software via Meraki.- Worked with building security to deploy and manage security badges.- Supported Duo for.

San Francisco, CA, US

- Troubleshot issues on macOS, Windows, and Linux by means of phone support, email support, IM, desk side support, walk-ups, and remotely using WebEx.- Documented troubleshooting and other technical knowledge using Zendesk.- Researched, purchased, built, troubleshot, repaired, tracked, shipped and retired PC and Mac hardware and software.- Maintained our.

San Francisco, CA, US

- Supported internal clients via phone, e-mail, and ticket tracking tools like Remedy and Zendesk.- Troubleshot various software, hardware, and end-user issues, resolved when possible, escalated when needed.- Created and managed AD and Unix accounts, reset passwords, and issued RSA tokens.- Created client and technical documentation.

- Assisted external customers with technical issues.- Tested specific software and hardware tracking issues in a FileMaker database.

Washington, DC, US

- Inspect, test, align and repair micro/minicomputers and associated peripheral equipment, data conversion and display equipment and data terminal equipment- Make analysis for detailed systems, computer programs, electronics and electronic casualty control- Operate built-in and external test equipment; load, initialize and run diagnostics- Run performance.