As a Managed Repair Representative at Progressive Insurance, I apply my vehicle inspection and negotiation skills to provide accurate and timely estimates, review claims, and set clear expectations for customers and body shops. I have been working in this role for over two years, and I have successfully handled multiple complex and challenging cases, ensuring compliance with claims standards and local laws.My curiosity and passion for learning have driven me to explore diverse industries and fields of study throughout my career and education. I have a Bachelor of Arts in History from Drake University, where I was a Presidential Scholar and a Certified Ritualist for Pi Kappa Phi fraternity. I also have experience in the hospitality industry, where I honed my communication and customer service skills. I enjoy investigating and auditing objectively, and I always strive to piece the "big picture" together in detail.
Caliber Collision Centers
View- Website:
- progressive.com
- Employees:
- 27734
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Service AdvisorCaliber Collision CentersPortland, Or, Us -
Managed Repair RepresentativeProgressive Insurance Sep 2021 - PresentWest Des Moines, Iowa, United States• Complete vehicle inspections: write accurate estimates, review estimates already written for accuracy, determine total loss evaluations, and set clear expectations and timelines• Negotiate repair process with body shops• Document information related to the claim and make decisions consistent with claims standards and local laws• Evaluate and handle claim payments and resolution of claims without payments• Review and determine validity of any supplement requests -
Operations CoordinatorOwen Auto, Llc. Apr 2018 - Aug 2022Des Moines, IowaAssist Operations Manager in day-to-day coordination and management of business operational activities.Monitor, control and manage business operations to meet customer expectations and company goals.Liaise between customer and management to ensure smooth operations delivery.Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.Ensure compliance with company standards and procedures.Build and maintain strong customer relationship through regular meetings and communications.Evaluate current operational performance and provide strategic plan for improvements.Provide direction and guidance to internal teams to achieve performance targets.Identify problems in operations process and resolve them in quickly and timely manner.Follow standard operating procedures for efficient business operations.Maintain clear and accurate operations documents/procedures for reference purposes.Develop procedures for boosting company visibility in digital markets.Update and manage company websites, social media, and all aspects of our digital footprint.
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BaristaSmokey Row Coffee May 2015 - Jul 2016 -
Internal AuditorRepublic Parking System Nov 2013 - Jul 2014Tacoma, WashingtonPurpose: The Internal Auditor is an important part of the revenue and quality control system that continues to make Republic Parking Northwest a leader in the parking industry. The Internal Auditor is the eyes and ears of the executive management team. The Internal Auditor is governed by the standards, policies, procedures, and rules set forth by RPNW, as well as the contractual requirements set forth by the landlord of a property.Scope: The Internal Auditor is to review, report, and recommend change directly to the General Manager of Republic Parking Northwest.Duties Include:Monitoring and verifying revenue reported through each location's operating system, ensuring revenue matches supporting documents, preparing different reports to ensure the accuracy of all accounts receivable, managing and allocating revenue to specific locations, reporting and allocating revenue to the general ledger, and reconciling all general revenue by ensuring it makes it to the bank. In addition to those duties the Internal Auditor performs Field (location) audits, ticket audits, paperwork audits, and integrity audits. -
Office AssistantRepublic Parking System Sep 2013 - Nov 2013TacomaPurpose: The Office Assistant helps alleviate day to day operation/administrative needs by filling in where necessary. The Office Assistant is responsible for assisting the Office Manager in organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. Scope: The Office Assistant reports to the Office Manager and is responsible for assisting with office management services. This includes maintaining office services and efficiency, working with other office staff, and assisting in maintaining office records. -
ClinicianLindamood-Bell Learning Processes May 2013 - Aug 2013Bellevue, WaAs a clinician it was my desire to help anyone who could not see what I see, or understand what I understand to be able to do so independently and with confidence. Under the direction of a consultant, I helped to analyze a students ability to perform certain exercises and reach specific goals in their learning. I was trained in three different programs as part of my training with Lindamood-Bell Learning Processes. Seeing Stars® helped students to develop the sensory-cognitive function of symbol imagery to help them recognize letters, numbers, and other basics used in reading and spelling. Talkies® is a precursor to the third program, walking students through simplified steps to help develop concept imagery as it directly relates to the comprehension and expression of oral language. The third program, Visualizing and Verbalizing for Language Comprehension and Thinking®, helps students develop concept imagery to help them see images mentally like houses, pets, or any other picture you might be able to imagine. -
Management TraineeEnterprise Rent-A-Car Nov 2012 - Mar 2013Tacoma, WashingtonAnalyzing and submitting occupancy reports, maintain and update rental agreements, process rental extensions, notify customers of overdue rentals, maximize revenue by selling different coverage options, increase the number new and returning customers by setting an example of exemplary customer service. -
Banquet CaptainOccasions Made Right Catering May 2011 - Feb 2012IowaCompile event lists including equipment and food detail. Direct serving staff on-site and act as liaison between the Front and Back of House. Act as a server whenever needed. Direct load-in and load-out at the catering locations. Follow the direction of the Executive Event Coordinator and Corporate Executive Chef.
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Front Desk ReceptionistDrake University Aug 2009 - May 2011Des Moines IowaPart of being a Front Desk Receptionist at Drake University is being the front line for any questions residents and guests of the residence halls. In addition to answering questions from residents and guests, I was responsible for communicating residence hall news and important notifications to all who walked by. I was also responsible for maintaining the security of the residence halls by checking ID's of residents and guests after 9 PM each night. -
General LaborerT&M Services May 2010 - Sep 2010Des Moines, Iowa AreaInstall office furniture systems. Deliver large orders to all shops across Iowa and Nebraska. Coordinate communication between on-site management and office management. Supervise deliveries and small installations. Load and un-load office furniture.
Brad H. Education Details
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History
Frequently Asked Questions about Brad H.
What company does Brad H. work for?
Brad H. works for Caliber Collision Centers
What is Brad H.'s role at the current company?
Brad H.'s current role is Service Advisor.
What schools did Brad H. attend?
Brad H. attended Drake University.
Who are Brad H.'s colleagues?
Brad H.'s colleagues are Calvin Conway, Leland Wilkerson, Pauline Jeffrey, Cindy Firth, Mike And Lois Breed, Andre Hobson, Bill Schmidt.
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Brad H.
Automation And Controls Engineer Specializing In Research And Development With Artificial Intelligence Integration,Monticello, Il3versatechinc.com, versatech1.com, yahoo.com -
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3opelikaschools.org, gmail.com, cybernetiksolutions.com
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