Brad Hanson Email & Phone Number

Palo Alto, Ca, Us

Work on behalf of Tanzu Engineering to drive adoption of Tanzu products with our customers . Provide adoption analytics, customer adoption trends, and sales forecasting to VMware Executive Leadership. Manage a portfolio of customers driving worldwide project deliverables and product escalations.• Contributed to Monthly adoption and operational metrics presentation to Executive Leadership – customer journey and operational delivery trend analysis• Provided White Glove Team execution and collaboration (Cross-team coordination / planning, feature request tracking / escalations)• Coordinated customer Architecture Reviews• Reviewed Go-Live Plan documentation (HA/DR, QA, Day 2 Ops)• Partnered with Account team to drive CSAT scores and Annual Recurring Revenue (ARR) target achievements

Armonk, New York, Ny, Us

Operational Program Manager for the IBM File Block Storage team. Responsible for staffing, capacity management, customer incident resolution, and inter-departmental operational improvement. Led global team responsible for installing and configuring customer required 7.5 PB of storage in 2 weeks. Led global project team of 60 responsible for Procurement, DC Operations, Network, and Storage Operations.• Influenced Finance approvals for Headcount and Storage orders• Oversaw process improvement of inter-departmental ordering process by 75% • Managed Storage team growth of 65%, Resource Board requests, and GOM creation• Defined, created, and reported Operational metrics during weekly Operations meeting with Senior Leadership utilizing ServiceNow portfolio reporting and discrete project tracking

Armonk, New York, Ny, Us

During my time at IBM, I drove many process change initiatives reducing time to deliver and procure while driving increased bottom line revenue through inter-departmental initiatives. I led a team of 30 people responsible for installation and maintenance of IBM Cloud storage systems worldwide.My accomplishments include:● Led vendor and storage team delivery of 100 PB of new storage● Reduced order approval time by 90% through stronger communications with finance.● Slashed time-to-complete for inter-division agile tasks by 75% through stronger process documentation and communications.● Created new end-to-end delivery process flow used by the division.● Completed Design Thinking IBM Badge

As a leader, I ensure the continued success of my team as we complete projects on-time and within budget while driving success across the board through the creation and implementation of Agile and Waterfall strategies.Throughout my tenure in this role, I have consistently been recognized for my project leadership and team building skills.My accomplishments include:● Acquiring full leadership over all phases of a major upgrade project involving Oracle Essbase.● Slashing processing time by 60% while reducing human error through the introduction of improvements into our Franchise Gross Margin calculator.● Reducing security vulnerability of the CRM environment by performing an audit of all security roles reducing unnecessary access.

Plano, Texas, Us

During my time with AustinCSI, I oversaw a team consisting of 25 on-site staff and a global team of 45 project managers throughout the full lifecycle of multi-million dollar projects. This multi-faceted role also included creating new, innovative strategies designed to support the success of a $50MM portfolio.My achievements include:● Planning and executing the migration of staff, processes, 20M+ servers, and 1500 sites to a new managed services vendor (HCL & BT). This $100MM project was completed successfully with minimal interruptions or downtime.● Creating engaging learning materials for the PepsiCo PMO process which I used during the completion of training for 60 staff.● Implementing new improvements and vendor management strategies which directly resulted in a 30% decrease in delivery delays.● Overseeing the Implementation of remediation projects to address security vulnerabilities for a large Packaged Food company including deploying a BYOD infrastructure.

Espoo, Southern Finland, Fi

With Alcatel-Lucent, I excelled within multiple roles which included delivering comprehensive training to teams, creating highly competitive business development strategies based on new market trends, and supporting the success of utilities, telecommunications, training, and service delivery teams.Accomplishments earned in this position include:● Utilizing my extensive Agile and Waterfall expertise throughout a $4MM Meter Data Management deployment project.● Equipping teams with the leadership and resources needed to guarantee the successful launch of an MPLS backbone network for Texas Utility (a $2MM project).● Due to my track record of success, acquiring full accountability over the planning and execution of the deployment of 150 North Carolina cell sites for Sprint.

As Division Director and Owner/CEO, I set the Strategic direction of product development and partner/vendor selection/relationships. Led the Financial Operations, Sales, Delivery, Development, Strategic Partner Management, Vendor Management, and support efforts for a startup Telecommunication Professional Services company (10MM Annual Revenue) and Training Technology company targeting fortune 500 companies, Public Education Institutions, and Government entities. • Drove Division/Company Profit Margin increasing year over year revenue growth by 1MM per year• Developed Training Services Business Model, Go to Market and Route to Market strategies• Drove creation of Technical Certification and Partner program• Developed Certification Program Business Plan, Go to Market and Route to Market strategies• Collaborated on Certification Program pricing strategy• Tracked Operational Metrics, Profit and Loss for Certification Program• Negotiated Training Outsourcing Deals (180M) with leading Global Telecommunications companies• Spearheaded content acquisition deal (200M) with largest Global Safety Training creator• Created industry first hand-held wireless training delivery application• Managed complete Division/Company Profit and Loss and Human Resources functionsDuring my tenure, I closed training outsourcing deals with Lucent Technologies, Avaya Communications, and Navini Networks and closed content acquisition/partnerships with the largest Safety Training provider in the world, Digital 2000.

Mba, Global Management

Mme, Music