Brad Harris Email & Phone Number

Point Edward

-Design and communicate enterprise wide promotions for Gateway Ontario that are executed at all existing Ontario properties-Work with Marketing and Analytics team to use information to best suit the needs of our new and existing customer base-Create and execute corporate wide Marketing and Strategic Plan for Gateway Ontario's VIP Services and Player Development campaigns-Work with site representatives to ensure all promotions and events are communicated successfully -Provide promotional and event data to the Senior Executive team and Analytics team to ensure all aspects of the Marketing Plan are executed properly and are reviewed -Track the Marketing budget for all of Gateway Marketing in Ontario including corporate and site spending

Point Edward

- Supervise team of 15-20 employees working in a fast paced customer-driven environment- Supervise in a union environment and adhere to the current collective bargaining agreement - Coordinate special events for both V.I.P. guests as well as Winner's Circle members. Includes being Master of Ceremonies for many events of up to 500 guests- Provide budget plan and analysis for specific events and promotions ranging in budget from $1,000 to $50,000- Provide database and analytical support to the site's Casino Hosts that are dedicated to providing our V.I.P. members with a first class customer experience- Member of multiple, province-wide OLG operational teams dedicated to making positive change to polices, procedures, and promotions - Well educated in customer loyalty program and the OLG customer experience strategy

Point Edward

- Managed departmental site marketing budget and site player development budget with a total budget impact of $300,000- Managed labour, reduced overtime expenditures within the department to below the site average- Restructured the department's Player Development strategy and employee roles leading to a 20% rise in revenue over a 6 month period- Organized and hosted a province-wide Casino Host forum to provide best practices and increase customer experience- Co-chaired operational team dedicated to ending the province's biggest promotion - Live it Up - and replacing it with a new promotion with a 90% reduction in budget impact- Managed both supervisors and frontline staff members through collective bargaining- Responsible for all event coordination in both Winner's Circle promotions and V.I.P. events at the site

Board Of Governance, Business Analysis & Improvement

Diploma, Business Administration - Marketing