eDiagnostics Business OwnerAutomotive Manufacturing Electrical College - AMEC

eDiagnostics Business Owner

eDiagnostics Business Owner

Build-Shy Execution and Strategy Support

·Influential in establishing the foundations of the GM Automotive Manufacturing Electrical College Curriculum Paths and Course Content.·Lead Team of Plant Training Consultants for North America Manufacturing Operations·Create and Maintain Launch Support Schedules for Chassis Final Process Repair New Model Features and New Repair Personnel Skills Training·Create and Negotiate Statement of Work for Raytheon Technologies with General Motors Manufacturing Operations for EOL Plant Training, GM AMEC and Plant Purchased Services·Guide and Direct Team to meet targets/deadlines for deliverables, audits and other performance objectives identified by GM One Team (Raytheon/General Motors)·Attend and actively participate in PPO Build events for New/Major Product Launches·Analyze, document and improve launch training processes for plant training team.·Negotiated and established the first 5-year contract extension between GM MFG Launch/Ops and Raytheon Technologies for EOL Plant Training.·Maintain and update Training Reports for all training development and delivery.·Responsible for reviewing training plans for all New/Major Product Program Launches in North America·Recruiting, Staffing and Continuous Education of Plant Training Consultants·Employ excellent communications skills to produce prompt action (buy-in) and create a one team atmosphere.·Direct continuous improvement of plant training curriculum and content to support the Global Electrical BoO and EFTQ targets.·Organizing information and continually communicating updates to plant electrical teams across all GM North American Assembly Plants.·Actively deliver training course content as needed to support product launches and EFTQ initiatives.·Successful in transitioning between three unique General Motors Manufacturing Customer relationships while continuing to grow and increase team responsibilities.

Lead training department Trainers and company SMEs to create & deliver effective training.Create and lead the training strategy and timelines to achieve the agreed to results.Ensure the department meets or exceeds the GxP, Novartis and Alcon Training standards and requirements.Lead the Training department to assist with continuous improvement activities that improve compliance as well reducing errors and waste.Using adult learning principles and instructional system design (ISD), partners with Subject Matter Experts (SMEs) to design, develop, deliver and maintain effective training systems and SOPs. Prepare written material that follows generally accepted rules of style and form that is appropriate for the audience is creative and accomplishes its intended purpose. Select the appropriate assessment and evaluation instruments to assess learning transfer.Using Global Learning Management System (GPS) to monitor and maintain training curricula of assigned customers and ensures customers are in training compliance to perform assigned job tasks.Maintain compliance of accurate training rosters, applicable materials and resources, current SOP documents.Deliver training with a keen understanding of the variables within communication by presentation and is able to self-select the most appropriate approach to give context. Maintains a professional demeanor in the training environment while demonstrating a genuine enthusiasm for training with a focus on student-centered learning.Serve as task team member to large, multi-functional project or lead sub team/smaller project. As appropriate, determine strategy, action plan, course of action; organize timelines, secure resources, execute. Complete project life-cycle with post-mortem evaluations; make modifications/revisions/updates as necessary.Building strong relationships with internal and external customers.Coordinate technical training from Subject Matter Experts and developing training material.

Facilitate necessary instruction and vehicle line technical consultation to increase the skills of plant personnel.Develop, present and train in methods of conducting root cause analysis to accurately diagnose and correct vehicle electrical systems and sub-system deficiencies.Liaison between Engineering and the OEM plant repair personnel by providing interpretation of vehicle electrical system architectures and schematics.Improve repair personnel’s understanding of the vehicle and its highly intricate and interconnected systems and subsystems.Communicate and share lessons learned, development and information gathered in support of one plant project with remaining plants in a timely manner.Provide on-site training and support at multiple vehicle assembly plants.Research and develop new model vehicle feature training courses for vehicles and vehicle sub-systems built at OEM assembly plants prior to the Start of Regular Production (SORP).Analyze and identify future product training needs for multiple OEM assembly plants.Support and participate in plant launch meetings and provide training reports to the management team.Research component supplier and vendor materials to validate and develop training materials.Research and compile technical information to be included in course materials, such as, but not limited to IVED Schematics, Work in Process Service Information, Engineering documents such as CTS and STS.Travel regularly between the USA, Canada and Mexico.Knowledge of intricate automotive systems from an advanced diagnostics perspective including repair procedures.Develop professional training materials using pre-launch engineering documents.Read and interpret digital multi-meters, OEM Scan Tools and other automotive diagnostic test equipment.Train and support multiple advanced hybrid and electric propulsion vehicle launches including the Chevrolet Volt and GM Full Size Hybrid Trucks.

Write script for Web-Based Training (WBT) courses designed to educate automotive technicians.Create storyboard content for Subject Matter Expert (SME) review.Involved in video and photo edits to create visual support for training courses.Review instructional design documents to verify required training course content.

Validated all types of customer and service information, diagnostic equipment and repair processes for Volkswagen of America and Audi of America.Validated diagnostic scan tool (5051A, 5051B, 5052) operation.Validated and verified that all Diagnostic Trouble Codes (DTC’s) were present and functioning per SAE standard J19 and internal VW standards.Conducted FMEA processes on engine electrical systems for Volkswagen in order to validate and correct diagnostics.Worked with a documentation specialist to develop a database that would track and archive service issues for Volkswagen Management.Involved in new business development meetings with Volkswagen training department.Involved in creating implementing and supporting Volkswagen's diagnostic scan tool task force.Assisted Volkswagen Dealer Help-line and Volkswagen dealers with field service issues.Developed repair process for New Beetle Instrument Cluster Campaign.Traveled to Volkswagen Dealers in both the United States and Canada to analyze and review service issues.Worked with management and engineering from Volkswagen of Mexico, Brazil and Germany to implement and review service information improvements.Assisted with the development of the first sole source contract between Volkswagen and Delta College Corporate Services.Involved in workshops and presentations to top level Volkswagen Management and Volkswagen Dealer Council regarding vehicle diagnostic and service issues.Assisted with development of dealer technician training information.Involved in four new vehicle launch programs: A5 Jetta, B6 Passat, A5 GTI and EOS.Discovered missing diagnostics for the Immobilizer system on B6 Passat, A4 Jetta and Beetle.Performed Cost/Benefit analysis for Delta College Corporate Services and Volkswagen of America on multiple occasions showing a benefit in excess of $4 million dollars (warranty dollars) per year saved by Volkswagen.

Liaison between engineering and Ford, Lincoln and Mercury dealerships enhancing the repair process of vehicles by improving communication of technical information from service databases, engineering and field representatives.Worked exclusively in the large-engine mechanical and electrical diagnostic group.Developed contacts in manufacturing and design to review current vehicle concerns.Involved in development of new repair procedures and technical bulletins for service issues.Updated and corrected inaccurate service information based on field use and dealer technician input.

Attended Product Development Team meetings with suppliers, design engineers and manufacturing in order to monitor service needs during the vehicle design process.Involved in design, serviceability and service part determination for all vehicle systems, excluding body systems.Responsible for the development, validation, authoring and release of all service information (electrical, mechanical and diagnostics).Developed and validated special tools needed for vehicle repair and diagnosis.Conducted FMEA processes on powertrain, body and chassis electrical and mechanical systems in order to develop and correct diagnostic flow charts.Performed cost analysis on design changes for service requirements versus manufacturing requirements.Lead service gate reviews with suppliers, manufacturing and design engineering.Authored service technical specifications and statements of requirements for serviceability of design.Developed and presented business case studies to service, parts, manufacturing and design engineering.Maintained communication with suppliers, design release engineers, integration engineers, system engineers, service and parts engineers, program management, purchasing, and dealerships.Developed contacts with manufacturing and design engineering to promote service design needs.Updated multiple databases for documentation and reference needs.Involved in initial ISO 9000 Certification.Responsible for interviewing and training of new hires within my first year.Worked with Arbor Text (sgml) software team to implement software upgrades.

Rapidly promoted from Assistant Store Manager to Store Manager within the first year.Assured facility compliance relating to all environmental issues and OSHA regulations.Responsible for all the day-to-day operations of the business.Managed parts inventory and accounting functions required by the corporation.Recruited, interviewed, hired and trained new technicians.Greeted and assisted customers with check in and check out processes.Presented and explained cost, estimated time of repair, and needed and suggested repairs to customers.Conducted follow up calls to determine level of customer satisfaction.Increased sales to the highest volume store among seven outlets in the Memphis area.Assisted Market Manager with the development of a $250,000 business plan to open the newest repair facility in the Memphis Market.Opened and managed the newest repair facility in the Memphis Market and took sales to over $400,000 in the first year.Responsible for increasing gross sales from $500,000 to $675,000 at the Aurora, CO location during my first year.Involved in nationwide survey for operational improvements.

Liaison between General Motors Engineering and Chevrolet dealerships to enhance the repair process of vehicles by improving communication of technical information from service databases, engineering and field representatives.Numerous training courses to enhance knowledge of vehicle operation and repair.

Primary responsibilities included training on warranty information and technical product knowledge to new hires.Extensive use of problem solving skills to edit technical materials, inspect failed parts and components, review disputes between customers and dealers, and resolve customer relation issues.Organized and maintained, product and technical information booklets.Wrote and edited articles for the Chevrolet Customer Assistance Newsletter.Recruited fellow graduates through presentations and informational sessions.Attended numerous training courses to more effectively assist Chevrolet customers with warranty/service issues and maintain brand loyalty.Before a permanent position, I was a summer intern in 1991 and 1992.