Senior Strategy And Insights Project Manager
Perth, Western Australia, Australia
o Developed Water Corporation's organisation-wide residential and non-residential Customer Experience Strategy 2021-2024 (4000+ employees) to support enterprise business transformation to a process led operating model. o Managed Water Corporation’s largest ever residential water use insights and analytics project - H2OME (1.1M customer population) – big data, smart metering, geo-spatial and weather data, quantitative survey data, attitudinal data, operational performance data. To support… Show more o Developed Water Corporation's organisation-wide residential and non-residential Customer Experience Strategy 2021-2024 (4000+ employees) to support enterprise business transformation to a process led operating model. o Managed Water Corporation’s largest ever residential water use insights and analytics project - H2OME (1.1M customer population) – big data, smart metering, geo-spatial and weather data, quantitative survey data, attitudinal data, operational performance data. To support organisational strategy and smart-metering digital transformation.o Managed a range of quantitative and qualitative strategic insights projects in new water sources, pricing models, employee experience, community engagement. o Stabilised and expanded Water Corporation's Voice of Customer programme.o Developed Water Corporation’s first behaviour change communications framework.o Designed and conducted two-party relationship health check with Water Corporation’s industry regulator (DWER) including interviews and workshops with Executive Teams and Committee Leaders.o Involved in various digital transformation and process redesign programmes. Show less