Brad Townsend Email & Phone Number

Remote

Key contributor on a small but dynamic team supporting the Employee Benefit division. Customer centric focus by supporting new and existing accounts. - Manage multiple onboarding projects taking new customers from contract to launch through clear and constant communication to ensure a smooth seamless process. Represent a single point of contact to instill.

Charleston, South Carolina Metropolitan Area

Accountable for program management and strategic alignment across several business units including employer direct markets, channel broker markets, and public segments with additional services to enhance experience. - Designed, developed, and executed reports analyzing trends to provide senior and executive leadership with metrics to make data driven.

Charleston, South Carolina Area

Accountable for entire support operations for our Employer Direct, SAP, and Mercer/Broker business units as well as collaboration with internal teams for resolution. - Coached, developed and managed six market leaders to strategically support customers within multiple business units to align to company objectives and functionally execute on key results..

Charleston, South Carolina Area

Accountable for support of the East Coast Employer business as well as our SAP business unit. - Developed KPI reporting and dashboards used to operational manage the business and track progress to report out to senior leadership. - Mentored four new leaders to support the business and coordinated the collaboration on customer accounts to lead remediation.

Daniel Island, SC

Provided complete technical support to the customer facing Customer Success Management team to ensure clear communication of issue resolution. - Coordinated, managed, and prioritized all functional operations of the Mercer Marketplace Customer Success Support division of Customer Success Organization. - Aligned resources within the team to effectively.

Charleston, South Carolina

Single point of contact for communication and support of eight clients representing 50K lives on our platform. - Organized weekly interactions with each client to ensure quality, providing any technical support to the platform required. - Provided and maintained strong communication and transparency on client issues to allow for reduced escalations and.

Summerville, SC

Created business from ground up, designed floor layout and developed programming structure.- Generated new business while developing a talented coaching staff and athletes.- Managed all operations of facility including payroll, draft, and marketing. - Coached multiple classes to ensure foundation movements and performance is not sacrificed while building a.

Charleston, South Carolina Area

Managed the operations of multiple locations including functional performance centers and CrossFit facilities. - Designed, executed and performed all programming at multiple locations tailored to athletes of various age and fitness levels which are scalable to meet goals of customers.- Managed all business activity including new business generation.

Mount Pleasant, SC

Managed daily business activity of 200 athletes and 7 coaches.- Designed and implemented all programming for athletes. - Coached, developed and mentored staff and athletes.- Created new business through referral generation while further developing coaches/athletes.

Charleston, South Carolina Metropolitan Area

Administered payroll for 300+ employees in various departments over 13+ locations using multiple payroll software - Developed efficient processes for data collection and utilization to streamline payroll and benefits in software. - Maintained all employee accounts, managed employee enrollment in health and company benefits through BCBS Blues Enroll.

Charleston, South Carolina Metropolitan Area

Managed all general operations of 13+ clubs ranging from monthly maintenance to specialized project management. - Directed a maintenance staff by scheduling monthly preventative maintenance and coordinating projects from small repairs to large scale renovations. - Performed club audits to ensure quality of operations. - Assigned as the lead Project Manager.

Charleston, South Carolina Metropolitan Area\

Managed team of club managers across multiple clubs within an assigned region, working to incorporate systems and procedures to bring quality and consistency throughout the company. - Hired, trained, and developed staff to ensure the best experience for members and promote employee retention.- Created audits to analyze effectiveness and guarantee clubs.

Charleston, South Carolina Metropolitan Area

Accountable for the general operations of the club, maintained facility, managed staff, revenue production. - Managed staff in several departments including front desk, sales, childcare, group fitness, personal training. - Created reports and documents to ensure the club is performing optimally. - Exceeded expectations to increase membership numbers in a.