Concentrix Catalyst is the experience design and engineering team of Concentrix.

As the SVP of Data & Analytics, I lead our analytics strategy services and business insights initiatives, helping our clients unlock the power of data in a holistic and cross-functional manner across their organizations. My passion is in leveraging human-centered design principles, systems thinking, and collaboration to up-level analytics initiatives. With experience in Sales, Marketing, Loyalty, Finance, Operations, & Supply Chain, in industries like Tech, Retail, Media, Transportation, & Healthcare, I am able to span the digital divide that must be crossed to achieve next level results. Key Highlights Include:- Strategic client engagement, analytics team development, multi-platform solution design, and analytics delivery across the service line. - Conducted analytics advisory services at strategic PK accounts, including Adobe, Microsoft, Daimler, Adidas, & Mercedes-Benz- High impact project delivery including COVID-19 supply chain response; cross-functional connected financial forecasting for sales, HR, & finance; full funnel analytics to bridge marketing and sales teams, loyalty analytics, data democratization strategies, and cloud data warehousing.

As Practice Director, responsible for Solutions Architecture and successful delivery of all in-flight Planning, Performance Management, and Analytics projects. Lead successful Enterprise-Level Data Warehouse and Business Intelligence implementations at the following accounts: Daimler Trucks North America, Knowledge Universe, Nike, & GBW Railcar ServicesLead successful Financial/Operational Performance Management (FOPM) implementations at the following accounts: Portland State University, Craft Brew Alliance, Knowledge Universe, Blueline Rentals, OHSU, Skagit Casino, Intermec, & Columbia Bank.Conducted Data Strategy Advisory Services at the following accounts: Alameda Alliance for Health, Blueline Rentals, Daimler Trucks North America, & AnnexusAs VP of Consulting Services, managed consulting team of 45, including staffing projects, recruiting, and forecasting assignmentsCollaborated with Sales & Marketing on demand generation and pipeline management.Provided expert consultation on solution designs, project estimates, and contracting.Participated in analysis in successful acquisition of BPM Northwest by PK Global

Oversaw Enterprise Cognos Business Intelligence and Hyperion Financial Planning systems to provide state of the art reporting and analytics for Finance, Marketing, Operations, & the Office of Strategy Management.Tracked analytic capabilities across various lines of business and functional areas, identifying areas to expand analytics based upon strategic objectives.Facilitated enterprise data stewardship.Lead Enterprise Balanced Scorecard initiative.Leveraged experience in data visualization and dashboard design to ensure actionable business intelligence across the enterprise.Collaborated with business units and IT to lead reporting and analytic requirements. Areas of focus included customer analytics, acquisition & retention, product utilization/penetration, pricing, operational plan variance, & financial controls.Acted as voice of the business for information management requirements in new system implementations.Primary business sponsor for all business intelligence projects; accountable to Project Review Board and Capital Committee for success criteria and positive ROICreated BICC to facilitate Culture of Analytics.

- Responsible for the financial and operational performance of two of the three corporate profit centers, representing 90% of corporate revenues.- Leveraged investments in IT to enhance analytic capability, shifting culture of decision making to be data driven.- Developed and implemented corporate-wide balanced scorecard of financial and non-financial performance indicators, including metrics for profitability, customer satisfaction, product quality, asset utilization, and employee satisfaction.- Developed and implemented activity based cost allocation systems to appropriately target inefficient product lines.- Designed forecasting model for full P&L with ‘what if’ scenario modeling that drove corporate market strategy. - Prepared valuation and strategic impact analyses in acquisitions.

• Collaborated with Senior Management to develop brand image, marketing strategy, product offering, and pricing structure.• Collaborated with Creative Services to develop advertising, promotional materials, and business collateral. • Coordinated direct mail, internet, & trade show marketing strategies.• Developed mobile technology sales strategy and cross marketing strategies• Partnered with external public relations firm for press releases and promotional opportunities.• Oversaw development of company marketing website.• Presented quarterly business updates to Board of Directors.• Presented business overview, product demonstrations, and marketing strategy to investor community.

• Strategic relationship manager for several Fortune companies, including G.E., Bank of America, John Deere, Harley-Davidson, U.S. Bancorp, Textron Financial, Case New Holland, Hyundai, & Bombardier• Met with and presented to Senior Leadership at above referenced customer locations to ensure service levels were met and to extend product offerings• Collaborated with Marketing to develop print, internet, and direct mail marketing programs and other business collateral• Implemented customer relationship management programs including on-boarding, product level quality feedback processes, customer satisfaction surveys, and a partnership program for strategic accounts• Implemented client-relevant metrics and measurements for corporate service levels including on-time rates for all functional areas, quality ratings for all major product lines, and customer service scores across the organization• Partnered with Operations to review performance results to ensure service levels were met • Implemented web based ordering, tracking, and customer service system