- Understand business processes and relevant technology for clients' business initiatives- Negotiate agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation- Understand the organization’s system's capabilities and strategize how to improve workflows and increase automation- Conduct focus groups, strategy sessions, new launch training and user manuals, user acceptance testing, and documentation- Formulating and defining systems' scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements- Provide technical support to staff- Implement new systems as well as strategize efficiency of current systems

● Negotiate contracts and manage implementation and transition planning of Salesforce on time, in budget, and with desired results● Facilitate scoping sessions, weekly departmental business requirement meetings, and strategy sprints to design operational automation and process efficiencies to reduce labor and operations costs by over 30%● Facilitate transition training for executive staff, managers, employees, and new hires as well as created quick reference and other training materials. Provide monthly training and communication on updates, enhancements, and new features● Design and develop departmental dashboards, page layouts, components, custom objects and tabs per user and business requirement ● Manage Salesforce hierarchies, public groups, user profiles, roles, permissions, security tokens● Manage and direct object level, field level, and record level security, visibility settings, and validations rules● Create custom reports and dashboards to assist managers and provide transparency into key performance indicators established by the executive team● Develop workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic● Provide exceptional experience, timely response, and communication in resolving end-user issues● Experience implementing all editions of Sales Cloud, Service Cloud, Force.com, Commerce Cloud, Marketing Cloud, Community Cloud, Einstein, Pardot, Tableau, and Salesforce API’s

● Respond to emergency 911 situations and perform patient assessments and care in a high-stress environment while maintaining a high degree of professionalism to provide an exceptional patient experience● Communicate effectively with patients, family members, bystanders, dispatchers, ER attendees, and EMS providers in various environments● Engage in training to maintain knowledge on medical treatment protocols, system and equipment components, information systems security policies, and company policies & procedures

● Consistently exceeded monthly sales quotas by over 30%● Research, identify, and generate weekly opportunities and proactively communicate through cold calls, emails, and social networks● Use current sales methods, resources, and new technologies to qualify and manage sales pipeline● Facilitate sales presentations and training with senior executives in new and existing accounts● Accurately account for and keep record of all sales activities, sales data, and forecasting● Understand and proactively meet the needs of current accounts to meet the needs for additional product sales