Brad L. Email & Phone Number

New York, Ny, Us

United States

Wallingford, Connecticut, United States

Derby, Connecticut

Led a team of IT Engineers and System Administrators to manage: Server and network infrastructure, security systems, One to One program, Network printers, and classroom technology.Owned management of IT departmental financials, including annual capital ($200,000) and expense ($300,000) budgets, along with equipment and vendor sourcing, procurement, purchasing, and contract execution.Created documents, presentations, and reports for consumption for board members, the Superintendent, and administrators. Including Technology Metrics, Financials, Project Status, and Technology Roadmap. Owned all technology projects for 300+ users, including in-class/office computers and hardware, network systems, equipment upgrades, and future platform planning.Conducted regular team meetings focusing on KPIs, improvement initiatives, and business unit goals.Major deliveries: - Comprehensive budget review, saving approximately$100K annually through renegotiation, procuring new vendors, or automation. - Procured a new VoIP vendor saving $50k annually on service and hardware, increased quantity of phones, and additional phone services. - Designed and implemented a new video surveillance system throughout the district, including installing switches and servers, creating documentation, and training personnel. Included future growth of 250%. - Improved the onboarding process enabling access across all district technology, including job-specific software platforms, email, google databases, and building security to be available prior to the start date. - Organized and hosted various meetings and training sessions for the district staff, including start-of-the-year sessions, operational reviews, and training workshops.

Managed server infrastructure, installation of software packages, and updates to achieve high availability and performance.Lead role in enterprise project identifying, decommissioning, and/or upgrading systems and end-of-life OS.Analyzed system logs and identified potential issues, applying fixes, updates, patches, and configuration changes using Microsoft Systems Center Configuration Manager (SCCM).Subject matter expert and engineer of a physical access and surveillance management system.Lead on-site build-outs and renovations, including power & HVAC calculations, rack, security, appliances, servers, network, and cabling needs. While maintaining an itemized list for budgetary needs.Created a structured workflow for training team members’ essential skills. Increased the ability of the overall team to complete essential tasks, maintaining a 95% OLA agreement.

Managed server infrastructure, installation of software packages, and updates to achieve high availability and performance.Lead role in enterprise project identifying, decommissioning, and/or upgrading systems and end-of-life OS.Analyzed system logs and identified potential issues, applying fixes, updates, patches, and configuration changes using Microsoft Systems Center Configuration Manager (SCCM).Subject matter expert and engineer of a physical access and surveillance management system.Lead on-site build-outs and renovations, including power & HVAC calculations, rack, security, appliances, servers, network, and cabling needs. While maintaining an itemized list for budgetary needs.

Front-line technical support to local and remote customers by in-person, email, phone, and ticket system, maintaining an average of 90+% first-time resolution.Analyzed technical issues and problems. Identifying and diagnosing issues by determining the accuracy and relevancy of gathered data and utilizing knowledge bases while verifying the document integrity.Coordinated with other team members and departments to complete projects/requests and resolve incidents efficiently and effectively with minimized impact on the customer and the business.Accurately followed Standard Operating Procedures while providing detailed documentation of all interactions.

Delivered onsite technical support to diverse types of accounts on numerous products.Provided communication and customer Service. Balanced workload and priorities to ensure service level agreements were met or exceeded. First-line onsite desk-side support for major accounts.